Frank & Fran's Showcase Jewelers — Local services in Town of Hempstead

So utterly disappointed in the service and quality of this store. Would absolutely never recommend anyone to come here. My boyfriend and I picked out charms for a necklace, which were supposed to have black engraving. When we called to check on the progress, they then told us they were unable to have it be black engraving so they just had done regular engraving. Something we never agreed to, nor did anyone call us to confirm or update. The charms were obviously not what we wanted, so Frank said he would “make it work”. He somehow was able to do the black engraving. Had the charms for not even two weeks and the engraving washed off completely. Spoke to them about a full refund because the whole process and service was so ridiculous, so they guaranteed a full refund. When my boyfriend went to be refunded they only refunded him some of the money we were owed, unbelievable that I had to go there again after all we had been through and explain again the amount we had spent and what we were owed. Felt like they were trying to scam us. Can’t say enough how disappointing, ridiculous and unprofessional this whole service was. Would never...

Worst jeweler… my boyfriend bought a gift for the same day it needed to be returned (no one told him about the no return policy) and when we went in to return them they told me it’s there policy that they can’t be returned. Even within 5 hours of buying them they couldn’t be returned only exchanged. When I tried to exchange since they would not do a return in the same day, the lady went to get the owner and told me about the exchange. I was no where disrespectful or rude just stayed quiet to hear him talk. When I mentioned I’ll just keep it he then proceeded to call me agressive. I would never recommend calling a client agressive and now will never recommend this place to anyone! No reason for anyone to be disrespectful especially the owner who should...

FANTASTIC ATMOSPHERE WITH AMAZING PEOPLE!

Went there yesterday for the first time with my 3 year old son.

I had them replace the battery for my watch and asked them if they had a couple of LR41 button batteries for my son's Lego Lighthouse Light.

Not only did they have the batteries (I needed two) they let me try it on the light which unfortunately didn't work and didn't charge me for it.

My watch is working great but most importantly, they were Professional, Welcoming and Friendly!

They treated my son like he was their own. I genuinely felt like I was visiting family.

I'LL DEFINITELY BE BACK!

Thank you for the wonderful experience and keep up the great...