Phone Computer Repair Inc. — Local services in Town of Hempstead

MY PHONE CAME BACK WITH MORE DAMAGE THAN IT HAD BEFORE I BROUGHT IT HERE AFTER PAYING OVER $300!!!!! My spen detector no longer works when that wasn't an issue and the speaker in my phone is damaged, everything sounds extremely distorted. I brought it back to see if these could be fixed and was yelled at, like I was over the phone multiple times while my phone was there being repaired. My screen is still loose and it is obvious it wasn't repaired with care because I've brought it back because the screen fell out. Why is it still loose after bringing it there to have the repair repaired? If I could give this place zero stars, I would. I brought my phone with a cracked screen as the damage, they said it would take less than 24 and even put that on the receipt. I went down to the store the next day and they said they had to order parts for my phone and they would keep in contact and it would be a top priority. This was a complete lie because my sister and I had to call the store multiple times a day for the next 9 DAYS. Throughout these 9 days I was fed lies, everything from I have to go to our other locations to find parts, to we're just waiting for the glue to dry. I knew this was a lie because when I went in there to see if there was any progress being made I was told that they don't use glue to repair phones... so why was I told I needed to wait for the glue to dry?? I've never written a review for a service but I knew that I had to because of the complete disrespect I was treated with while dealing with this company, I felt belittled by the worker Mo and he kept blaming his personal problems on why the phone wasn't being repaired and why he was being so rude. Completely terrible experience DO NOT BRING YOUR PHONE OR ANYTHING TO THIS COMPANY OR ANY OF ITS OTHER LOCATIONS!!!! unfortunately after having my phone for less than a year, not even paying it off fully I have to replace because the damage done...

Sent in my daughter's ipad mini to get the screen fixed. They took forever and we got it back with a busted home button after the repair. Sent it back in to now fix the home button they broke and the man said "We'll call you when its ready." Three days pass, no call. Fourth day I call soon as they open at 10:30. No answer. Call and call for another half an hour. Finally they pick up and I inquire about it. Said what the man told me, that they'd call when it was ready and I was inquiring if it was. The man cuts me off and says, "The guy who took it in isn't here. Call later." I told him, "Why don't you check my ticket number to see where it is in queue?" He checks it and says, "Its ready." So it had to have been ready at least since yesterday and no one had called me. Then when I went to pick it up, the man that told me the guy who took it in "wasn't there" was the SAME MAN who was on the phone that morning and the one who took the ipad in and told me they would call when it would be ready. So, yeah, he lied. He was lazy. The work was shoddy and we had to play a big waiting game for nothing....

Under no circumstances should anyone get their phones fixed here. They DO NOT warranty any of their repairs.

They, unfortunately, did a shoddy job on replacing the screen on a phone, which is rated IP68 for water and dust resistance. They did not follow the proper guidelines and quality assurance guidelines from the manufacturer when replacing the screen, and it has since gotten water damage due to their improper sealing.

I have had to take the phone to a manufacturer-authorized repair, and they were able to quickly point out all the problems in the repair that was done by this shop and they said they did not repair the phone properly.

Furthermore, it took weeks longer to get this phone repaired initially because they do not answer their phone calls, nor their emails in a timely manner. Multiple times I've walked over to the shop only to see that it's closed and the gate was down.

I WILL NOT EVER BE COMING BACK HERE FOR REPAIRS AND I IMPLORE ANYONE WHO IS CONSIDERING THEM FOR REPAIRS TO...