Itgen Ice Cream — Restaurant in Town of Hempstead

Ok. Ice cream was really great. Enjoyed. That said, several issues with the service. Young girl, today August 28th, I don’t think was malicious but needs more training.

Firstly, at register ready to pay, with ice cream bagged sitting on counter, with cash in hand when two losers walk in and interrupt us and ask to speak to a manager. He is a point of sale tech salesman he says and wants to see if there is a need for his service. The girl literally stops our transaction, says “hold on, I’ll ask” and walks to back of store for 2-3 minutes. I’m like wholly hell,…these losers are going to delay me and this girl really is not going to just take my money? Insulted and disrespected by the losers and she didn’t help matters. Take my money, young dear. Send me on my way.

Also, secondly Looked at menu. Specialty sundaes were between $7.95-10.95 and two scoops were $6.95 according to menu. I decide 2 scoops, name my flavors, say coffee syrup and also requested whip cream and a cherry too please. At cash register, she says $16.45 and I know something amiss. But based on the above incident, I just want out.

Get to car and see she gave me two separate cups of the two flavors I selected (with whip cream and a cherry on one). So, order totally botched. And double what I planned on spending. If someone, (me), indicates two flavors, coffee syrup , and whip cream and a cherry and that’s going to be a double order somehow??? I didn’t think my order was confusing but If was to her, she needs to be trained to clarify the order with the customer. According to my plain reading of the menu, I have no idea how she put my simple order together or how it came to $16.45.

All in all, not a pleasant experience but the ice cream was way solid. That is the only reason I am giving 4 stars. The ice cream was that good & I love mom & pops and don’t want to hurt the owner. So $16 for 2 scoops of ice cream, coffee syrup, whipped cream and a cherry. 🙄🙄🙄. Feels very wrong and I originally gave 1 star but changed to 4 because young girl likely just learning, ditzy and/or clueless. She needs...

edit to add that after a long struggle to come back post covid and post mean old owner grill guy the new owners are doing a great job the burgers are so juicy and delicious and the ice cream is still top shelf! nice people great food!

Family Favorite for 4 generations- we will travel from Queens to come to Itgens even though Eddie's is practically around the corner. I've been a fan since the early 60's and not much has changed except the prices. We bring our out of town guests here for a real old fashioned family experience - sometimes just for ice cream if we go to Bigelows for Clams and such or sometimes for the full wack - burgers and ice cream sundaes. We even had our wedding rehearsal dinner here 33 years ago and our son and his bride followed the tradition for their wedding rehearsal 3 years ago.

Our favorites are the old school burger platters - like the Royale Dulexe Bacon Cheeseburger with Fries and the Banana Royale. We always get the sundae with lots of whipped cream (freshly made on site), homemade hot fudge and wet syrupy walnuts - it comes with three generous scoops of homemade rich ice cream - we get java chip (our fav), mint chip (son's fav) and maple walnut (in honor of my great aunt). Other great items include real turkey club sandwich and some of the German specialities. It's a family run business and the food and...

People are so health conscious these days that it's getting hard to find places that make traditionally cooked food, particularly hamburgers. Go to a place like Five Guys and they'll serve you flat gray patties that are mostly drained of their juice (but still moist and tasty) and they'll call them hamburgers. But if what you're looking for is an old-fashioned, 1950s-style cheeseburger with all the usual fixin's then Itgen's is the place to be. For about the same price you can get a one-inch-thick, half-pound monster of a burger, called a Ma Kettle Super Chopper cheeseburger, with homemade french fries and a great (though smallish) shake made from their homemade ice cream. I had one here more than 10 years ago and it was one of the best burgers I've ever had (then or since!). I was just there again a few months ago and I can say, (thankfully!), that nothing has changed, especially the hamburgers. They're still cooked-in-their-own-juices, seared-on-the-outside & rare-on-the-inside delights to eat. C'mon, you can't eat healthy ALL the time! BTW, I haven't tried their homemade ice cream yet but I definitely plan to this summer. If there are any minuses to this place it's that it's a cash-only soda shop, no credit cards accepted. It could also use a bit of...