Synergy Fitness NY — Local services in Town of Hempstead

Extremely Disappointed with Synergy Fitness in Franklin Square

I’m beyond frustrated with my experience at Synergy Fitness, and I want to warn others about the terrible service and unethical practices here. After canceling my membership, I was sent to collections without any notice.

To cancel, I followed their process and sent a certified letter to a PO Box, which in itself was inconvenient and just another way for them to make it difficult to cancel. They make it as hard as possible so people either give up or end up paying for an extra month, which is exactly what happened to me. I was charged an additional month after I followed their cancellation process.

But that’s just the beginning. The machines at this gym were constantly broken, and on top of that, there was a serious issue with harassment. There were men constantly hitting on women, and it got to the point where I felt unsafe. One man was even following me around the gym. I reported this to the front desk, but they did absolutely nothing about it.

Now, after being sent to collections, I’ve been harassed by their staff. The people who called me from Synergy were incredibly rude, unprofessional, and even hung up on me when I tried to explain the situation. This whole experience has been a nightmare, and I wouldn't wish it on anyone.

I’ve been telling everyone I know to avoid Synergy Fitness. If you want to avoid the risk of being sent to collections after you cancel your membership or dealing with harassment, this is not the gym for you. The owner should be held accountable for these practices, and honestly, they should be sued for their treatment of customers.

I strongly advise anyone considering signing up to think twice. Save yourself the stress and find a gym that actually values...

This gym will literally rob you. Don't sign the contract, go elsewhere.

I was a member for a couple of years, didn't have any issues. The pandemic hit and they closed down from March 2020 - August 2020. The credit card I had on file expired in April 2020. Fast forward to May 2021, I received a letter from collections stating I owe close to $400. Synergy made absolutely NO attempt to contact me before ending up in collections, nor for an updated card info; instead they "brilliantly" charged my EXPIRED CARD since they've opened back. In fact, when I went in to dispute this, the first thing the front desk told me was my card was expired. When asked why I wasn't contacted to update my card info, they said it would be too tedious to call every individual member to get updated card info. So as a business, you thought it was a smart idea to charge an expired card for this long, knowing you wouldn't receive a payment? Mind you they have my phone number, email, and mailing address on file. The manager was just as useless as the employee and when I asked for a copy of the contract, the manager (Josh) said he'd email it to me. It's now June 30th, and that was requested in the first few weeks of this month. I had asked for a copy of the contract in person as well, and the person at front desk was going to give me someone else's contract with the person's INFORMATION ON IT. Name, address, and credit card details. I refused it.

Do yourself a favor and just don't. Take your...

Avoid and do not do business with!! been trying over two months to cancel membership. Walked in to sign up, I was told to put it in writing send certified. Did this, still have reoccurring charge on my credit card. Charges are being disputed people at the synergy desk are useless robots repeating same cancelation process. Westpark fitness inc Corp. who apparently is the holding people for this gym no address no phone number.., now involving an attorney, launching an investigation and have contacted the Better Business Bureau! very bad business for the community. ADDENDUM TO YOUR RESPONSE: Attempts to meet management resulted in unreturned phone calls. You sent a stereotypical response that you have sent to all the other bad reviews and all the other complaints about hard-working people trying to get their moneys back for canceled membership. I am very well aware of the contract I signed and have complied with everyone of your cancellation policies you have still unsuccessfully responded and or canceled membership. You can now deal with my attorney and the Better Business Bureau

Addendum 2/1/ 2024 STILL refuse to cancel my daughters membership claiming they never received certified letters twice they requested. Sent my minor daughter a letter threatening collections...true criminals destroying credit of minors before they establish credit. Retained an attorney! disgusting business bad for...