The UPS Store — Local services in Town of Hempstead

Went there 3 times. Counter people are arrogant and have a snarky attitude. My wife and I went into this location. I got a lecture to the how I positioned the label since the young man had to scan it a few times before it went through. I pointed out to him that I positioned the label right over the original label in the same position. He still kept on with the lecture. My wife then stepped up and he pointed out that she was supposed to package her Amazon return. He charged $7.00 for two plastic bags. It wasn't the policy (and we never argued about the policy) it was the snarky attitude as if we were their employees. Today I went into this location again to return a box to Amazon. The young lady at the counter pointed out to me that the box was supposed to be taped. I explained to her that when I applied for the refund, Amazon said that it had to be returned in the same packaging and nothing about tape. Her eyebrows went up and she was looking to debate me and there again was the snarky attitude. Not to go down that rabbit hole, I asked is there a charge for taping it. When she said yes, I told her that I will not pay to have the box taped. I told her I would be more than happy to take the box back, tape it and return it. She wanted to keep talking about it. I wasn't arguing with her and I did not need to hear the policy again. I again said that I am not paying for taping and I would be more than happy to take it back tape it and return. She then told me, that's up to you. I appeared that she enjoyed thinking she had me over a barrel. I'm a local business owner in Elmont and I know just how hard it is to find good help. I will not go back to this location anytime soon. I'll give them time to get better and more suitable people to work there.

08/15/2023 @ 6:14 PM I received your response Mr Robinson 20 mins ago. I called but no one was available to answer the phone so I left my phone number as instructed for you to call me back.

08/21/2023 I received a call from Mr Robinson today. Our conversation was candid and productive. Mr Robinson appears to be someone who deeply cares about his business and is willing to listen with a humble ear. I believe he will look into my complaint. I will utilize his location in the future for my business needs and I adjusted my review rating. Thank you Mr Robinson for...

this is the third time i’m writing/editing my review because i’m honestly so fed up with this situation it boils my blood. let me start off by saying this: none of the staff has ever treated me badly, they are all wonderful and hardworking people but the way they handled this situation is completely unfair on my behalf as a frequent customer. i’ve been trying to file a claim on a package that i sent out to Canada a while back. long story short; it ended up not working out with the buyer due to customs so they had sent the package back to the original place that it was shipped from. I was away during the time this package came back and of course, they don’t hold packages for longer than 3 days. which is fine, everything has its policies. I won’t blame them for that. But the first few times I went in person, they failed to tell me that the claim system is undergoing updates and that’s the reason as to why they can’t file it. Okay, whatever. Few days go by, they call me to inform me that they spoke with HR about the situation and was able to issue me a refund on the shipping cost and give me 25 dollar store credit. I’ll take the refund on the shipping cost, but I absolutely will not accept the 25 dollar store credit when my package is worth well over 300 dollars. I called today to try and see if any updates had came up with the system finally updating and I was told that them giving me the refund for the shipping cost was the “claim” itself and that they “bypassed” the system by speaking to corporate. i asked if the package was considered missing, (since they never told me it was.) they paused, and said yes. how is the package considered missing if there was never a case number filed and an investigation was never launched? respectfully, that’s bullshit. i just want to locate my package at whatever warehouse it’s at and get it back instead of having to constantly go back and forth between the store and customer care. and mind you, you’re only allowed to file your claim within 60 days and it’s now been well over 60 days because of this consistent back and forth. my hope is only getting slimmer. this will be my last edit to my review; unless im able to file the claim im/was entitled to when the system finally “updates” (if that was even true to begin with.) and get my package back. this unfortunately, will not be the last of me....

I have been at this location several times and the service has been exceptional. Before there was this store, I would make the trip to Dogwood Ave in Franklin Square. I was thrilled with this new location: close and great service. Today’s experience was substandard and disappointing. I called and was told a Notary Public was on duty. The young man who answered the phone was polite and courteous. When I got there I was treated less than. The person, Notary Public, was busy with another customer. This customer had several items and needed unusually lengthy time to get done. At least three times she apologized and the staff answered, “Don’t worry”, or something similar each time. Then she needed to go to her car before completing her transaction. At that time the young man reminded her that I was waiting for her. I spent more than 10 minutes waiting and was never acknowledged by this person. It was as if I was not there. Typically, one would acknowledge, apologize, and say I will be with you shortly. NOTHING…..it was awful. I left without being served, felt disrespected and undervalued. If Ron wants to have longevity at this location he must take a hard look at this staff member. Theirs is always one bad apple, but we shouldn’t have it...