Kohl's — Local services in Town of Horseheads

I will no longer shop at Kohl's. My family and I have spent thousands there at Christmas and throughout the year for years. I made purchases online and was also given a gift. Upon trying to return these items, 3 of the 4 I had receipts for, there was not one item available in the store. Then I was advised one pair of pants was only web based and wouldn't be able to exchange anyway. There were very limited sizes in what we were looking for. The shelves are all in disarray, product all over the floors. Not only did I have to replace the items I bought as gifts at twice the price online before Christmas, they are now charging a restocking fee. Not only did I pay significantly more, I was charged $24 to restock (noted on receipt as % transfee). The gift I was given I wanted to do an even exchange but after the frustration of being charged to return items I was advised since I didn't have the actual debit card used to purchase my gift I had to do a return in which I lost another $17 on. The quality of the clothes has really declined the past few years and after this I will not make any purchases...

I went in this store tonight to look at shoes. One specific pair of shoes. They didn’t have that shoe I was looking for. I went up and down the isles to make sure I didn’t miss it anywhere so I wouldn’t have to go to another store and after I looked twice I think and realized they don’t have the shoe I got on my phone and googled that shoe and found stores near me with it. As I was walking out of the store to my car an employee literally chased me out and yelled and pointed at me “I know what you did! Yes you! I know what you did!” Multiple times. I was so shocked I just stared at him and it took me a few minutes before I got out of my car and walked back in to ask him what he thinks I did. My small bag could never fit a shoe box and I was on a mission to find that shoe before stores closed for the night and why would I ever steal from a store or anywhere. As I was following him and asking him to stop and tell me what he thinks I did he shook his head and almost ran away from me. I will never be returning to kohls after being accused of stealing and literally...

Never have I experienced a place that changes me 4 transactions for one order. I placed an order for 101.07 was charged that. Look back at my bank account and was charged 31.19 and 69.88 on top off the original change called customer service and they said they could not do anything about it and that happens this was several phone calls of explaining that I can not afford to have all this money removed from my account they told me when I pick up the item from the store the money would be back, did that money and was not returned. Then they said I had to wait for the second item to show up at the store which could take seven days when I went to the store the women I worked with called herself and got the same answers but could not do anything I woke up this morning and there is an additional charge of 31.19 that is now 233.33 that has been charge to my account for a purchase of 101.07 that is just bad business I will never shop at...