Burtons Bridals — Local services in Town of Huntington

In the search for my dress, I visited at least 5 bridal shops, all of which I thoroughly researched and read countless reviews on. Burtons had its share of negative reviews, and those were mostly complaints about the owner; how she wasn’t accommodating or she was rude, or didn’t have the particular dress they were looking for, or some other nonsense us brides complain about. I considered all that before booking my appointment but decided to check it out regardless. I have ABSOLUTELY no regrets for choosing Burtons and trusting Carole and her team for my wedding gown! My first visit to Burtons I did not find my dress. But at that visit Carole told me if I found a dress elsewhere but thought the price was high or alterations were pricey, to check with her, she may be able to give me a better price and that her alterations capped at $300. I did find a dress elsewhere that I couldn’t stop thinking about but didn’t love the shop where I found it. I decided to call Carole and see if she had that dress in stock. She didn’t. But she looked to see if she could get it elsewhere for me to try on. At that time she couldn’t. But she could order it for me if I wanted it. And the price she told me (not knowing the price of the dress from the other shop) was almost $400 less! I wasn’t ready just yet to make that call. I really wanted to try it on once more to be sure. About 3 weeks went by and the more I thought about that dress, I wanted it. I called Carole back and was ready to order it. This time she found somewhere she could borrow the dress from for me to try on. Even better! She found time for me on a busy weekend to come in and try on. Needless to say, I said yes to the dress at Burtons and every experience there after with Carole and her team was fantastic! Ordering, alterations, and pick-up were all seamless! I also needed my step-daughters dresses (ordered from Azazie) altered and she took care of that as well for us! Fast forward to post wedding, I have a photo re-shoot with our photographer. I reached out to Carole for advice whether I should get it cleaned prior to the re-shoot. She gave me her opinion and even offered that if the dress needed anything at all to let her know and she’d take care of it. She didn’t have to offer that, but she did and that again showed me how much she truly cared about her brides! So, take negative reviews with a grain of salt and know that those experiences are not shared by all. I don’t think I could have had a better experience when it came to my dress. I 1000% recommend Carole and her team at Burtons Bridal!

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I am so happy I got my wedding dress from Burton’s Bridals! They were wonderful to work with. A cozy, family-owned shop, it may seem small at first glance, but don’t be fooled! Their selection is extensive, and they only do one appointment at a time so you get really personalized attention. Their in-house seamstress is excellent, and they cap their basic alterations (hem, bustle, fitting) at a very reasonable price, which is amazing. They’ll also hold onto your dress for you in the shop if it arrives early, which was so helpful for me since I had nowhere to hide/store it safely and unseen for weeks. I had a specific vision for my dress, but they understood it and delivered! I wanted to add custom straps and appliques and put pearls down the back instead of buttons, and everything came out better than I could’ve imagined. I was also a bit anxious about getting the hem right so I wouldn’t be stepping on it and tripping all night, but they NAILED it. The bustle was lovely too; the skirt didn’t drag or get stepped on by anyone or anything. For the entire 10+ hours I had my dress on, I was comfortable, felt great, looked great, could move/walk/dance/sit etc without thinking about it, and I got a million compliments. My wedding day was truly wonderful, and a big part of that was being in just the right dress for me. Looking for your wedding dress is exciting and daunting all at once, but you can trust Burton’s with your wedding day vision, they got you! (I got my flowers from them too;...

Please read this honest review before doing business with these people - you'll thank me later!

To summarize, I ordered a bridesmaid dress from Burton's, which initially was fine. However, when the dresses came in, the owner was so incredibly unpleasant and rude to work with and communicate with. There is also no mention of hours of operation on their phone menu or website so you basically have to guess when they are open and until when.

The owner has a sketchy cash-only policy in order to take the dress home and not to mention the place itself is a disaster. I'm more than fine with a simple shop but this had dust and grime everywhere. You couldn't pay me to step foot in that place again. I like to do business with people who value me as a customer and this woman was as pleasant as a hemorrhoid.

The owner, Carol (sp?) even yelled at me over the phone because other bridesmaids didn't come pick up their dresses the night before. What does that have to do with me!? I had nothing to do with those plans and I cannot control the actions of others. Just ridiculous. I'm almost embarrassed of how horrible this woman is.

I've been in multiple other weddings, and based on my experiences, I suggest Bridal Reflections and The Bridal Suite of Huntington - much cleaner shops with employees who treat customers with the...