Flowers By Burton — Local services in Town of Huntington

We first visited Burton 02/22/21 on which day we discussed needs for my daughter's church and reception on 5/22 and a post wedding day lunch 5/23. No firm estimates were given at the time as number of items we needed were still in question due to unpredictable covid wedding protocol that would be in place, We were told to come back 2 months before wedding, which we did on 03/26. We expected that on this day we would see sample arrangements of centerpieces for the reception and post lunch. We went in March but were told samples can’t be made until a week before. I have no idea why we were told to come as nothing was done that day. We again made an appointment for 05/15, 1 week before the wedding, hoping to see sample arrangements. Again they weren't able to be made as they didn't have the flowers. At that time I asked how much we owe, but they wouldn’t be able to tell us until Tuesday, 5/18. I received a VM from Burton Wed AM with the amount owed for Saturday, Sunday and the total and they asked payment be made that day or Thursday. The same day I did get a certified check and dropped it off. I was hoping the flowers would be in so I could see a sample arrangement and send pic to my daughter but again no luck. They promised they would email pics Thursday. Now mind you in mid April my daughter did provide Burton pictures of what she would like for each day. Now here is when I now know I made a big mistake. I should have never paid in full until the time they showed us the sample arrangements so if needed we could have made changes. Running around crazy the next 2 days we forgot to look for the email but it never came due to typo in the email address by Burton’s staff. I do put the onus on us for forgetting to check for the email. But I also blame them as the email would've been delivered back to them as undeliverable, if they bothered to check they would have seen that they typed 'gmial' not 'gmail' and that was enough to make it undeliverable. Issues: Luckily I went to church to await that delivery, one item didn't come. Being I was there i made rep aware and he made a call and luckily they were on another truck but made its way to church on time. Make sure someone is in church with itemized list of what is to come. The Saturday centerpieces were ok but they looked nothing like the picture my daughter sent. Yes to many it's a minor thing but to a bride she has a vision and it wasn't met, upsetting her. Sunday, the flowers were fine but when guests picked up centerpieces to take home the gold paint from vase stuck to their hands, when I complained to Burton’s they said it was a supplier issue but this shouldn't have happened. Lessons learned this vendor does come recommended by others but you have to keep on top of them, DON'T PAY UNTIL YOU SEE WHAT YOU ARE GETTING. I get the impression they didn't order the flowers needed to make my daughters arrangements the way she wanted and improvised with what they had. While Burton's and I were exchanging emails re: what transpired he did offer to give a future free arrangement, Honestly I don't want it. Also I asked if I could have the itemized bill by items and cost of each items, it was like pulling teeth. He felt the FINAL BILL PAID RECEIPT was sufficient which just listed the total paid for each day. Finally he provided that info. Between both days we ordered 22 centerpieces, 2 garlands, 2 sweetheart table arrangements and the flowers for church. If we had to do it again we would have used our local florist that we go to but it's too late for that. I learned Burtons has a factory feel. When I went to my local florist to order centerpieces for other events the day I went he had flowers in stock and immediately made a sample piece the same day. Lesson learned. Luckily we ordered wood flower bouquets, boutennieres, corsages from Etsy. We had the flowers a month ahead of time and they were gorgeous and made as expected. Unfortunately they didn’t make centerpieces. The left piece is what Burton's created, the flowers on the right are what the bride sent to Burton's...

I wish we had as great of an experience as others.. unfortunately, this vendor was our worst. From emails and calls, it seemed great. However, I don’t believe they expected my groom and his family to be Haitian. If you aren’t white, I’d be very hesitant with this vendor. Our first appointment seemed a bit odd, the vibe was off but we didn’t let that defer us. It wasn’t until the night before our wedding where it truly took a horrific turn. Burton knew we were an out of state couple. Our invoice was due eod, which online said 6pm and a lady called us to come around 530pm. Its near our venue, so we planned to drop it off at 5pm before our rehearsal. We got a call at 4pm by a man who seemed angry and came off so rude. He said everyone would leave at 430pm and if we didnt deliver the check, they wouldn’t deliver our flowers. As a bride, I instantly broke down in tears, so terrified at the thought. Our wonderful best man, the grooms brother, hopped in the car and drove off to deliver the cashiers check. We headed our own way to the venue. During the car ride, my groom decided to call off another phone to ask when they close, they said 530pm. When he said who he was, instantly the tone shifted and she said everyone would be gone within the next 15 minutes. Then she told us it would be our lucky day and she would stay till 5pm. Well at 4:56pm, our best man arrived. The entrance is a bit confusing, you have to enter through the back. He was frantic running around the front trying to get in. He saw them inside but they didnt let him in. They then called us, asked what he looked like, told us they had “seen a confused black man running around the front with a black mercedes.” Why didnt they let him in? They said they’d only wait one more minute. Luckily, he got in and handed over the check. I was at my rehearsal ceremony, crying all my make up off and having a panic attack. It ruined the night for me. Come day of the wedding. My bouquet was placed in a box with all the other personals and my white flowers wilted and turned brown. Luckily and thank God, my aunt is a florist and was able to go swap the flowers out. She said she never in her profession left a bouquet out like that. She moved it to the fridge and kept it cool. Unfortunately, we did have group photos before my aunt arrived. So I am praying our photographer can edit the flowers white. I provided two stars, as Mike over the email seemed nice, and our centerpieces were beautiful and lasted all night. Mostly, the way my brother-in-law was treated, laughed at and disrespected, hurt me so much. I’m a white woman, I have never been treated this way or experienced this kind of prejudice. We are all wondering if they didn’t believe they’d be paid even though we had a cashiers check ready. I truly wish this would have been a better experience, it was a vendor that I was most excited for. We had met with other florists prior and if you’ve made it this far in the review, I plead with you to look at all of your options. This is your big day! All of the rest of our vendors were so incredibly helpful and kind that it made up for what occurred. To the staff who we encountered, please do better. Communicate with eachother and be aware of what has already been told to your clients. Be kind and understanding, and don’t judge off of race. If your client has signed a contract, has a cashiers check,...

I only had a few months left until my wedding, but I still hadn't chosen a florist yet. Once I saw that Flowers by Burton was responsive, a little bit more affordable than some others, and most importantly: promised me tulips for my bouquets in June when quite a number of florists were hesitant to, I booked them immediately.

I liked that they talked to me on the phone and discussed what I wanted, including the inspiration photos that I sent them before I booked them. Then, we had another meeting in person to go over my flower choices a month or two before my wedding. On the week of my wedding, they sent me photos of the tall centerpiece and bridal bouquet and made adjustments based on my feedback. I understand that they wanted the arrangements to be fresh for the event but it would've been better if they sent the pictures earlier because a bride has a lot of last minute tasks to do before the wedding and checking emails for photos should not be one of them. I wish they also sent pics of the other stuff like boutonnieres and corsages because the wrist corsages for the moms were very loose and the flowers were too big. In most of the wedding pictures, the flowers were sitting on the side of the wrist, maybe the heaviness of the flowers didn't help.

The centerpieces and bouquets looked beautiful though. My only complaint is that my bridal bouquet was so thick in the stems that it was hard to hold with just one hand. It was very nice of them to include a small bouquet for me to throw.

I love how the arrangements were the same price no matter which flowers I wanted and that the boutonnieres were free of charge. I inquired about pocket boutonnieres but they were $25 each iirc so I just stuck to the regular ones. I have to say that my favorite arrangements were the ones on the floor in front of the sweetheart table. They're exactly how I imagined them to be, and they looked perfect. Flowers by Burton did such a phenomenal job delivering and setting up all the flowers too! I think a lot of my guests thought the same because all the flowers were taken home.

Their office is very small so there might be other customers in close proximity when you're there but I didn't think it was an issue at all....