Stop & Shop — Local services in Town of Huntington

I just moved to the town recently and this stop and shop is a 5 minute walk from my house, however I won't be shopping here anymore. The last 2 times I bought chicken from here the quality was questionable..first time edible but just barely, the second time we had to throw the whole meal out after cooking it (same day as purchasing it not expired) because the taste was foul. I went to the store the next day after speaking on the phone with customer service explaining what happened and being told to come in with my receipt and they would rectify the problem. When I came in it was a different young lady working customer service and she explained that without the product there was nothing she could do for me and while I understood that as far as she was concerned the problem was out of her control. I still requested to speak to the manager because I was told differently over the phone. when the assistant store manager came up to me. She didn't even give me the time of day. Didn't ask what the problem was. Just snapped at me. I explained to her that I had to throw away $21 worth of rotten meat sold from her store. She accused me of being part of a scam ring, and that no one in her staff would ever tell me that they could give me any sort of refund on a product I didn't physically have on me. I tried to explain the only reason i found out it was rotten is because i cooked it and I didn't keep an empty pack of meat with me. In front of me, she took out her cell phone and called who she claims is the person I would have spoken to on the phone the previous night and asked them if they had told some girl on the phone that they could return a product without bringing the product in. She hung the phone up. Looked at me and said exactly. Nobody told you that. When I asked her why she was being so rude and yelling at me, she said she wasn't being rud, She was being stern and then accused me of not being used to people telling me no. She spoke to me in a tone in which a mother would yell at her 14-year-old daughter. I never once raised my voice with her. I didn't give her an attitude. I even said to the girls working customer service how I understood why they couldn't do anything and I was unsure if anything could even be done which was why I called before coming in. I even showed them the call on my call log to confirm. I called the right location and to show them at exactly what time I had called so they could figure out who was on staff at that time .I hardly even got the chance to say a word to the assistant manager because she spent the whole interaction insulting me and accusing me of trying to scam her store. If she had kindly just told me that she apologized for the misinformation given by the other employee but that as per the store policy her hands were tied and there was nothing she could do. I would have been upset but I would have understood. I've worked customer service. I understand there's policies and no matter how much we might want to, sometimes we just can't help the customer. It would have been frustrating for sure because that's a lot of money that I had to throw out but the fact that she didn't even give me the time of day she didn't even come at me ready for a fight. She came at me fighting. She caused a whole scene. There were multiple employees and a few other shoppers lingering around watching the scene unfold, I walked out of the store hysterically crying not because of the lack of refund but because of the complete disrespect I was shown, more than just disrespect. She was flat out nasty to me. I had already decided after I threw out all the chicken and having a few more questionable purchases in the past that I was going to start finding other stores in my area to do my grocery shopping but after this experience I definitely will not be shopping here again and I know it won't affect them losing my business but I certainly refused to shop somewhere where management doesn't even treat their shoppers like...

normally, I just have nothing but good things to say but today I experienced a ridiculous situation. I had ordered Stop & Shop delivery, which is usually great, and not only was my time window 10:30 AM to 2 PM and the driver showed up at 2:15 PM, I didn’t get a text or anything when he was on his way which usually I do, two of them. every single driver I ever had, always made sure they met me face-to-face, and gave me the receipt, this guy just dropped everything off and left, I took in the bags immediately before the truck pulled away, and after starting to unload, I realize 16 items were missing. A lot of them food for Thanksgiving, which is in five days. So I immediately got on the phone with Stop & Shop, it’s their customer service line and this was all within five minutes of the driver, pulling away, after a 19 minute wait time, the woman on the phone took down everything that I was missing, and then she said she’ll give me a refund within 5 to 7 days, I said no I need these items for Thanksgiving. I can’t wait for that. I said please can the driver just bring them here, and she said no you should’ve called sooner. I said I did call immediately, but it’s not my fault. You guys have a 19 minute wait time, I said how is that the customer‘s fault? She said well I’m sorry the driver is already back at the warehouse and there’s nothing we can do for you. And that was it. I am unbelievably disappointed in Stop & Shop delivery, I think this was a ridiculous situation, I understand people make mistakes, but 16 items is just insane. That’s half of my order, I am unbelievably disappointed and I will not be returning to...

Update Stop & Shop must've cleaned house because they are working like a well oiled machine! Online orders come out right on time and complete! Thank you for listening, Stop & Shop!

Terrible management! I go to this location because it is close to my part-time job and home. I use their online ordering service because I have a full time job along with a couple other side jobs. My last experience was terrible. I selected 4-5 pm pick up time and didn't get my groceries until 5:20pm. Then I sent them back because I was missing half the order. I went inside to figure out what was going on and one of the managers (He's usually at the self check out area.) was on his phone texting while the poor girl who was fulfilling the order was running around like a chicken with it's..... (you know the rest.) I asked what happened to the order and the manager had no idea! Get off your phone and help the poor girl fulfill orders! Poor girl was running the entire show and the manager couldn't be bothered. Wake up...