Pandora Jewelry — Local services in Town of Islip

went to this location yesterday (sunday) and waited in the store for a woman to ask me if i needed help and then tell a girl that looked bothered by her to help me. the girl was rude and asked what i wanted and as i was telling her she walked away and came back with “what else?” so i said that was it after trying to have her show me a bracelet charm that was right in front of us. she rudely told me that is was from the little mermaid collection and not the disney story i thought it was. today i tried to place my order online to pick up here and the items said they were in stock and then cancelled. and i was told they were in when i called the store. i’ve brought a ring in once because on of the beads snapped on it and then the ring broke in half in the associates hand and she tried to tell me it was my fault. smith haven is my go to store for this reason because i always have a problem when i come here unfortunately. don’t waste your time here.

update: i went in because i was trying to place the rest of my order online. i ended up having to have the order shipped because bayshore pandora kept cancelling my order within minutes. there were a few girls standing around and i asked if i could get some charm boxes because i paid for them to be shipped and i wasn’t getting any luck with online customer service. the first girl was willing to get it for me no problem until some woman in the back rudely started asking to see my receipt for the charm boxes while another girl was trying to tell me that online doesn’t always reflect in store which i understand when you have 1 or 2 left, not 10, 11 or 12.. i was just confused because i don’t pay for a charm box in store but then online i have to pay extra, the least they could have done was given me the boxes ($4 worth) after i told them what had happened prior. i wish i got the one girls name because she was lovely but i would take your business elsewhere and not to this pandora as its usually not a...

I wont be a repeat customer at this Pandora location ever again. The manager is obnoxious. I was spending $400+ and she would not authorize the nice girl that was helping me to use the $10 discount from doing a survey online which is printed on the bottom of each receipt and must be completed within seven days of purchase. The way she looked at me and the way she responded was extremely repulsive and hateful. This white obnoxious woman should not be working there! I have been to this location many times before and I kept going back only because the girls were always nice and helpful. The girl that helped me was nice, but the other girls around her looked like they didn't even want to bother helping other people looking on the counter none of them would bother to ask if they needed assistance. I wonder what happened to the nice people that used to work here.

My suggestion is please stay away from this location and go spend your money somewhere else. I left the store without making a purchase and immediately googled another Pandora location where I felt confortable spending my money. What is a business without good customer service! This...

I agree with the other reviewers. The people working here are extremely rude. I avoided this location after having a few bad experiences, but my most recent experience made me decide to never return again. I went with my sister and despite being empty, no one greeted us and they couldn't be bothered to even lift their heads to look at us.

Store is dirty with tons of scratches all over the counter tops. The lady who helped us was unbelievably rude. She gave short yes or no answers and cut me off whenever I spoke. I was looking at rings and she simply threw the ring tray on the counter and said "here's your size." As I looked she picked and chewed her nails and looked bored out of her mind.

During checkout she couldn't figure out the exchange, so the manager got involved. Whenever I answered her questions she would rudely shout "NO" as if I had no idea what I was talking about and like I was wrong about everything. Once I got my rings, she simply shoved the rings in their boxes into my hands and sent me off on my way, and didn't even offer or ask if I...