The UPS Store — Local services in Town of Islip

I am so upset with this store. I sent my fiance in to send a package to North Carolina. I had checked the shipping estimate online and it said ground would get there in 2 days (the date was Dec 19 with the estimated delivery date for ground as Dec 21). When he was sending the package out and told them where it was going, the girl behind the counter told him that it wouldn't get there until new years! On the UPS website, it said the estimated delivery date was Thurs, Dec 21!! She never said it wasn't guaranteed within 2 days, only told him it just wouldn't get there until new years. He obviously wanted it there for Christmas, so she convinced him the only way to get it there in time was 2 day shipping. Not one thing was said about how sending it ground may actually get there by Thursday or even a day late on Friday. He has never shipped with UPS so he doesn't know how it all works and how much it costs, so he agreed and ended up paying $58 in total for something that should have only cost $12. She also told him that the box wasn't allowed and would have to be put into a new box - this was a perfectly fine white box which I had taped on all sides - I've been shipping through UPS for work for years, i know what kind of boxes can be shipped. I called UPS and they said I would have to go back into the UPS store and discuss it with them. It was obvious I wasn't going to get anywhere with the woman behind the counter this morning. Taking advantage of customers who don't know much about shipping is not okay. I will NEVER use this UPS store again.

-- Response to owners response - I completely understand there were some delays with shipping, but the problem I have is that your employee said that it wouldn't get there UNTIL NEW YEARS if shipped ground... and that is not true. Really? it would take an extra week after Christmas for a package to get from NY to NC, when it was shipped out on the 19th?? I had multiple packages being delivered to myself and to other people and I had absolutely no issues with delivery time. This package could have absolutely gotten from NY to NC in 2-3 days. The right thing to do is be completely honest with your customers and just say "Ground shipping would be normally be 2 days in transit , but we cant guarantee it ". Instead he was told the ONLY way to get there was 2 day ship. It can't be that hard to give your customers the option to ship ground...

On October 14th my husband went to the UPS store in Sayville to mail a very large check out. We thought this would be the safest way. We paid extra for 2 day delivery. Well we had the tracking and the last known place was in the same town it was going to a week later. When the letter was not received again. We contacted UPS customer service in Nashville and they said the stamp that said it was there doesn’t matter. They did not know where it was, that it was loss. We then contacted the location in Sayville again for some assistance and they said it was loss they will give us a refund for the cost to mail, BUT they would have to have a check and will take a while. We were notified yesterday 11/17 that the check finally came in. My husband went this morning to get the check. Guess what...they could not find the check. Later on in the morning they call and said they have the refund check, but my husband can’t get it now as he has to go back to work. You would think after all this time and such poor customer service they would say let us mail this to you, or deliver it -we are less than 5 miles from the store. Do not ship anything from this store, if you want to have it received. They are...

I have been going to this store for many years. Leave my pre-paid, labeled packages out of the way. I don't need a receipt. Just a simple hello, goodbye wave, in and out, no issue....super convenient and efficient. Today, I was told I NEED to stand on line just to leave a package even if actually don't need to interact with an associate or need a receipt. Why?.....the "new" rules. These rules aren't posted anywhere in the store and the UPS website states I can just drop off my package. The "management" there (which by the way was condescending) says that's the way it is and it was being enforce by the franchise owner. So apparently neither of them believe in efficiency or convenience for the the associate or the customer. Instead I'm suppose to take up a spot in front of somebody else that actually needs help....wasting everybody's time (other customers, the associate and mine)...the "new rules" are there to improve service. How? Do I care that you can scan my package after the place gets less busy and you have a bit of breathing room? Nope! Guess I'll be moving my business account to FedEx where I won't...