Verizon — Local services in Town of Malta

Do not be fooled ! If you want good/ reliable service do not go here ! There is a Verizon store right up the road in the Wilton Mall ! This place has a TOTAL lack of transparency, customer service, consumer loyalty !

I RARELY write reviews but in this instance felt obligated to issue a warning to others. Could not be more unhappy with my entire experience at this location/ store ! Let's start with the fact that this is not actually a Verizon store but a subsidiary/ affiliate or an "Authorized Dealer" called "Cellular Sales" which you would never know until after you purchase products/ services ( VERY deceptive ). After products were sold to us the customer service became NON-existent.. My family and I were told we would receive (3) 200 $ gift cards as part of a promotion. We were simply informed that it would take a period of time to receive them in the mail and to simply remain patient, no other instructions were given. After about 3 months and no gift cards I tried contacting my sales rep with no reply. 4 messages later and still nothing. When I finally did get him on the phone he assured me he was on the case and would not forget about me and would be in touch soon then never bothered to call me. Then I called and asked to speak with a different rep who informed me he was not familiar with my account info/ what the original rep had done so it would be in my best interest to speak with THAT same original sales person who had no interest in helping me.. Then I asked to speak with a manager. Was told the "Floor" Manager would get back to me then nothing.. Tried again ! Was then told the "Store" Manager would get back to me and nothing. Called again was told someone tried to call me which they did not, just another run around. 2 attempts later I get a call from someone who informs me that I was no longer eligible for the promotion because it had been too long and that I would have to take it up with corporate (Cellular Sales Customer Service), so I did. At first the Cellular Sales agent tried getting me to drop my claim by offering me 100 $ towards accessories etc, when I declined he gave me a long winded speech about how long it would take to resolve my case and the likely hood it would not be to my satisfaction, I opted to push forward. Some weeks later I was contacted/ informed and told pretty much the same, that it had been too long & I was no longer eligible for that promotion and they could not help me.. Essentially once the products are sold/ commission's paid there is no interest in providing you with customer service which in essence is what you are REALLY hoping to purchase ! There is no dedicated customer service department/ representatives. Nobody there cares.. Don't be fooled. Go to an ACTUAL Verizon store. This place is the absolute worst..

P.S. Oh, and the Monthly bill I was quoted at was actually higher than what I was told it would be ! My 1st bill was over 40 $ more a month than I was originally quoted, an issue I raised with my rep twice. I had service's I did not request, made adjustments etc. Guess what,...

Worst experience in a phone store in my entire life. Me and my husband went to get me a new phone and add me to his phone plan. I had been refusing to switch because I've been with straight. Talk all my life now. I have this c* Verizon phone. I can't even call half of the contacts on my phone because they can't hear me. My husband tried to send me a text message this morning and it's refusing to go through. So he can't even text me and apparently that's normal. he says every so often a couple texts and phone calls won't send or go through. That's not normal. I have never had this issue When I was with straight talk. The scam salesman Talk to my husband and I into trying their internet. He says he has it himself. He was raving about how wonderful it is all of this stuff making it feel as if we couldn't leave the store without that internet. We'll to no surprise it sucked so slow half our stuff could not connect. We are big gamers and only one of us could game at a time and it would still freeze so couldn't really play. We've been trying for a month and a half to return it and they Have sent the return slip to the wrong address 10 times they refuse to take it back in store. we call for customer support and they do not put our correct address into the system to send it to our address. We have a bill of almost five hundred dollars when this was supposed to be a forty dollars a month system. I am so disgusted with this entire ordeal. This is ridiculous that they are refusing to accept it back at the store. They are taking no accountability for any of this. We have been calling customer support almost every single day for a month and a 1/2. And nothing has changed. I hate version so much now I wish everyday I didn't switch. The worst phone company...

This is not for this store exactly it’s more for Verizon itself I guess but heard this isn’t a true Verizon store but anyway. If you want reliable service that works and you can make your phone calls text messages and do apps DONT DO IT! switched from AT&T to Verizon due to the great sales! I returned the phones within a week got my money back and went back to AT&T. Verizon service is absoutley horrible I mean worst service I’ve ever had on any phone including prepaid I had all bars plus 5g and I couldn’t not do ANYTHING could not make phone calls send texts use my apps that took me 30 minutes to download anyway. Maybe you will have better luck but this service was bad. Never again

UPDATE: to Verizon that replied call you for what???? There is nothing you will do any damn way. Called the 1-800 number 4x was told there was nothing they could do to help me because pin was incorrect even though I’ve tried multiple different ones the ones I ALWAYS use they said basically well we don’t know what to do go to the store ok thanks for the help went to the store and the guy was no damn help was just confused as me I was charged for 2 months 1 payment ok cool whatever I get it but now 2 even though I called and returned the phones so the people on the phone basically tells me we can’t do anything for you go to the store go to the store told don’t know what to tell you my sons father can pay for this service with his pay in 1 check and some but the problem is we are not informed the correct way and now we are paying for something we didn’t even use...