Imex Furniture — Local services in Town of New Hartford

Glad I took the time to read the plausible reviews before deciding to patronize this establishment - the honest-sounding ones anyway. It would have been helpful if the reviews contained the names of the brands of furniture that failed the reviewers, because a recent ad Imex placed in the Observer Dispatch showed many name brand logos, such as Barcalounger. Gotta laugh at the review that attempts to summarize the type of furniture store this is, and the clientele they are expert at serving and are trying to attract. For a moment, I felt like I was reading about the place...

Imex shopping experiences are designed to utilize and ultimately challenge a highly motivated group of professionals whom possess specialized skillsets that foster an environment that lends itself ideally to the type of atmosphere needed to see any project go from what is merely an idea or visualization throughout it's journey to physical actualization. No detail is too large or small and every customer feel as if they're ideas and suggestions are being handled respectfully, regardless of the size and scope of any...

We purchased 2 couches and we were told there is a lifetime warranty on the frame and a 5 year warranty on the fabric. The day after it was delivered the reclining mechanism on one end of the loveseat failed. We called Imex and the man we talked to said "what do you want me to do about it?" We would like you to fix it! He was rude and not helpful. He said he would have someone call us which never happened. (It has been 4 weeks.) My husband had to fix it. I would NOT recommend...