Peking Tokyo — Restaurant in Town of New Hartford

EDIT: In the interest of full transparency I'm leaving my original review at the bottom of this post. My first experience with Peking Tokyo was a rough one tbh however since them I have been there a dozen or so times and each subsequent trip was considerably far and away better experiences. The staff is very nice, on my most recent trip there I was greeted and wished a good night by the wonderful smile of a younger female employee who genuinely seems happy to be there. The food is fantastic here and when choosing to place to go this is the first and only choice for me. Alot has changed since my initial visit and I felt strongly compelled to write this edit as it doesnt reflect the reality I've experienced in my last dozen or so trips.

_ end edit

Was told our food would be ready in 35 mins and when I got there a line had literally formed all the way to the door. Most everyone jus like me had called their order in ahead and there was STILL people waiting an HOUR to get the food they ordered an hour and a half ago. They were so disorganized they not only stopped answering the phone but they were silencing the ringer.

How can you sit there and tell patrons 35 mins when you KNOW FOR A FACT 1 hour and 35 mins isn't even enough time to get their order ready, that's messed up. Not to mention the fact they were cashing people out only to come back after they ALREADY PAID to tell them "another 15-20 mins" which again is nowhere near an accurate time frame.

For a first experience this was horrible and I doubt I will be returning. I shudder to think what the food would actually taste like when you put your cooks so damn far behind the 8 ball, I'm glad I cancelled my order.

A message to the employees JUST BE HONEST WITH YOUR CUSTOMERS! Don't set completely unrealistic expectations because that's how you end up with a restuarant full of...

I hope this place partners up with DoorDash, UberEats or another delivery service. They would make so much more money because it would help them reach many people without cars (or those who don't want to leave home).

My experience with PT is this: service is much faster when you dine in. When you walk in to order for carryout, you can wait for as long as 45 minutes. Avoid this by calling in your order in advance. They're usually busy preparing food orders.

I love their Dragon & Phoenix dish, pretty much every sushi roll they offer and crab rangoons aka cream...

So fa4 so Guud... ... 1st T⁶z yr 56 imOrde reder in nearly 6 yrs .... Front of House is different than older vixen of the Past But nevertheless Friendly, Appealing, & Accommodating if needed- As I eavesdropped on very Busy Place 4 Second Biggest Niche Take-out Besides American ""you'll Shoot Your Eye-Out!"" pasttim3 !!!!!!

• Name That REFERENCE on My YouTube Channel- #shelrandom143

• This place had Every Option available ; ANY SPECIFIC/SPECIAL NEEDS I'd call ahead- Just 2make...