Ulta Beauty — Local services in Town of New Hartford

If I could give no stars I would! I have never been treated so poorly in a retail establishment as I was by Ashley Ohara, manager of the New Hartford, NY Ulta. She was extremely rude to me. I went in to that location yesterday with my young children to buy a few things. I purchased them, went to my car, and realized that I had forgotten to use my 20% off coupon. I went back into the store and nicely asked if it was possible to apply it to my order. The employee was unsure and asked the manager Ashley who was standing there on her phone, if I could. With the most disgusting look on her face, Ashley proceeded to say extremely rudely that I needed to get the items if I wanted a discount and that they were closing in ten minutes, acting like my request was the biggest inconvenience. The four other employees were standing with shocked looks on their faces because she was so rude to me, so I went back to my car to grab the items with my two young children even though she clearly could have applied the 20% off to my receipt without making me carry my my children back to the car. After I returned to the store, a very sweet employee helped me and applied the 20 percent off to my order. This employee and the three other employees apologized on behalf of their manager Ashley and said they had never seen anyone be treated like that in the store. I asked to speak to the manager Ashley and she came to the front. I asked her why she thought it was okay to treat me like that, and she said she had no idea what I was talking about in the rudest tone. I will never go to that Ulta again. I’m shocked that Ulta would allow a manager like her to be there and treat...

Generally speaking, I love Ulta! This particular store is a bit behind the times, has mostly drugstore brands, doesn't have a wide selection and seems to have a sizable clearance area. On top of that, the staff don't seem interested in assisting customers, until they are ready to walk out the door...not sure if this is due to poor management, lack of training or the associates no caring. I went in, hoping to find some nail polish, lip sticks, eye shadows and other items; when I did finally get some assistance, the associate took me to an area I had already looked in (nail polish) and kept showing me the exact opposite of what I was looking for. If you have cool undertones, find another store. This one will have nothing for you. The associate who was assisting me didn't seem to know or understand what I was talking about, when I said "I need a good color for cool skin undertones...nothing too warm." Again, not sure if it's lack of training, lack of knowledge or the management of this store hiring folks without much know how. Normally, when I go to an Ulta store location, the staff is friendly, helpful and knows something about the products...or know enough about skin, hair, nails...etc to assist customers with varying needs (if not, they find someone who does). This Ulta is just a subpar, discount...

Ulta is like my second home. They have EVERYTHING one needs for beauty: skin care, makeup, beauty tools, hair care products, hair styling tools, nail polish, nail tools, a Benefit Brow Bar, a salon, and they have high end, luxury and drug store products alike..so that everyone can get what they need regardless of their budget. The staff are always friendly and willing to help out (I spent 2 HOURS with a few employees one day where they were determined to find the perfect shade of foundation for me because I'm on the albino spectrum and it's difficult,) they are pretty knowledgeable about the products, they don't try to push you to buy things that you aren't interested in, and they'll even follow you throughout your shopping if you need them to to ensure that you leave satisfied with every product that you require. It's clean, everything is sanitized regularly from what I can tell, they have regulations in place to keep everyone safe (or as safe as we can be during a pandemic,) and it's just a fantastic...