I've stopped here twice now. Once, when outfitting my new laptop with a controller and then 2/21 when trading in my own console (I can't even guess the last time I used it let alone purchasing a gaming laptop in the past week.) On both occasions I was impressed by the level of customer service. Having worked retail, including management, for years I can define pretty well what is trained and what is genuine and albeit the typical stuff all employees have to go through when greeting a guest the staff at this location really went above that point. Especially with my trade-in. I think it was Josh? Anyway, he was super helpful, and though I know it's a thing they have to do it really was in my interest to do the paid membership thing, especially now that I'm regularly getting back into gaming with my new system. I really appreciate the time he took and just how helpful he was.
Another random note: amongst the random memorabilia, they have nice polyhedral dice sets for $6.99. Not a huge variety but the variety they have are really rad and similar designs at gaming stores/online are AT LEAST $12.00 and what ttrpger doesn't need MORE dice? it would be cool to see gamestop step up a bit more with a few more ttrpg accessories. I get they're more focused on video games but it would...
Read moreI just have to say that Nick was the best manager ever out of any retail store in the Niagara Falls area and always got me what I was looking for and went out of his way to help me and for that I am very appreciative of this. Now that he is gone and the company seems to have fired him and the other long time managers this store has gone to pot. I went into this store recently and it was completely filthy and with merchandise all over the floor, and I am talking all over the floor. I have never seen it like that and I have been shopping at this store since it opened. Not only that but it was a very dangerous and unsafe environment even to walk to...
Read moreI purchase a used xbox S from here. I bought it home and it didn't work at all. I bought it back to the store and they confirmed defective but because I traded in things and my kids also got gift cards I had no choice to get another console so I got a brand new Xbox X for $500. It only lasted two months exactly before the system would constantly freeze and shut down. I now have to use that warranty and send it to Microsoft to get it fixed or get a refurbished. I would highly recommend going to target or Walmart for your needs there return policy is way better and they are always...
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