Zales Outlet — Local services in Town of Niagara

Terrible and I mean TERRIBLE customer service. I can not believe the rudeness and ignorance I received for a mistake that the Zales team made. I purchased a cradle for my ring and sent it to be sized with my engagement ring set. I told the associate after purchasing I did not want it soldered together. A month goes by and I hear nothing, after a phone call I found out they haven’t touched my ring because I needed to purchase something for my rings to be soldered together (which I did not want). two week later my rings are finally in, to my surprise they are soldered together, unpolished, they don’t even look the same color as when I dropped them off. Very unhappy with the way it looks, I return the cradle I purchased for a refund and sent my rings back again to be fixed. I Finally picked up my rings and I will say, they do look better than they were the last time I picked them up but they still are refusing to refund the protection plan on the ring cradle I returned. I understand mistakes happen but the associates at this store were extremely rude to me when I had a problem with my rings and when I questioned the lack of refund they spoke to me like I was in the wrong. I will never buy anything from zales ever again because...

Five-Star Review for Zales - Niagara Falls Location

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I recently visited the Zales store at the Niagara Falls location, and I must say, the experience was nothing short of exceptional! From the moment I walked in, Julia and Madeline provided the most professional and attentive customer service I have ever encountered.

Julia was incredibly knowledgeable and patient as I browsed through various options, helping me find the perfect piece of jewelry that suited both my style and budget. Her expertise and attention to detail made the entire process seamless. Madeline, with her warm personality and friendly demeanor, made me feel truly valued as a customer. She took the time to explain the quality and craftsmanship of the items, ensuring that I left the store confident in my purchase.

The atmosphere at this Zales location is welcoming and inviting, and the staff clearly take pride in delivering top-notch service. If you're in the Niagara Falls area and looking for beautiful jewelry with outstanding customer care, I highly recommend visiting Julia and Madeline at Zales!

Thank you for making this such a memorable and enjoyable experience!

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I was in today 12-15 a young lady was cashing me out an had assistance from another young lady when I left I checked my receipt a something did not look right so I went back. The one young lady who cashed me out I went back to she then turned to another young lady an asked for help . The young lady came up stared out loud rudely this was done wrong , now in my opinion the 1st young lady looked newer and was asking for help instead of helping her and showing her properly she took me back the the register and stared out loud I will help you an make sure it is done right . The 1st young lady was wonderful an was very helpful I understand mistakes happen (especially when you are not helped properly when asking for the help) so the 1st young lady thank you 5 stars to you the lady who fixed my issue shame on you you should never conduct yourself in that manner . Maybe next time be more helpful to your employee rather than knocking them...