Arc'teryx Manhasset — Local services in Town of North Hempstead

As a loyal customer who truly appreciates the quality of Arc’teryx products, I purchased a jacket at full price from official website as a birthday gift for a friend. Unfortunately, the size was not suitable, so we visited the Manhasset store to exchange the item.

We were assisted by the store manager, Ron Rodriguez. To my surprise, he expressed suspicion about the material and country of origin of the jacket I brought in, despite the fact that I provided all the official purchase records. Because it was the weekend, he said he was unable to verify the item at the time, and therefore denied our exchange request. Only after I insisted did he agree to contact headquarters and told me I would have to wait until the following week for a response.

I found this experience extremely disappointing. It is deeply troubling that a manager at an official Arc’teryx store could not confidently recognize or verify a product sold on your own website, and worse, made me feel as though I might have brought in a fake item. This was not only offensive but completely unprofessional. Throughout the interaction, Ron never once offered an apology for the inconvenience or confusion caused, which is unacceptable from someone in a leadership position.

This experience has left a very negative impression on both me and my friend. We no longer feel comfortable supporting this brand and will not be purchasing Arc’teryx products again. I also intend to file a formal complaint with the Better Business Bureau

I hope your team takes this matter seriously and takes appropriate steps to address the lack of professionalism and customer care displayed in...

So very thankful to Arc’teryx Manhasset for supporting us local craft merchants and letting us showcase at their store. We look forward to doing it again. If you’ve never checked out or even heard of the Arc’teryx brand I highly recommend you to check them out. They are a true alpinist’s store. Solid gear for avid adventure seekers. This store in Manhasset specifically has quality people creating an easygoing knowledgeable shopping experience. Shout out to Ethan, Isa, Chris, Ron and everyone at Arc’teryx. You’re my kind of pplz. Keep on doing what you do....

Great store, been there twice, amazing staff that is not pushy but eager to help you and very well informed on what they sell (Ethan, the store manager, was a delight to interact with.) The clothing is excellent. I love my thin and warm ATOM HEAVYWEIGHT. I’ve gotten positive remarks for a t-shirt and sweater I bought there. I will...