DICK'S Sporting Goods — Local services in Town of Orchard Park

My latest experience: I asked about a pair of ice skates for my granddaughter for Christmas and when the 2 "associates" finished their chat, they pointed and said "they're over there". She wears a 9 1/2 shoe but skates only come in whole sizes, so I bought a 10. The box highlights that skates had to be sharpened before use, so I had them sharpened at the time of purchase. Unfortunately, they are way too big for her, so I tried to exchange them for a smaller size (with receipt) but was told they couldn't be returned once they were sharpened. I asked to talk to a manager, who said the sales person was supposed to tell me they wouldn't be returnable before he sharpened them. There were actually 3 "sales associates" involved in the request and execution of the sharpening, NONE of whom mentioned they would not be returnable. The manager is "sorry", but not sorry enough to make it right, even though his employees did not do their job! I am steaming. Out $60 and my granddaughter still doesn't have skates. I have shopped there before and always amazed at how many salespeople there are and how none of them seem to be interested in the customers-always just standing around talking to each other. I'm sure there are a few good ones, I just haven't seen any of them. I tried talking to corporate about the problem, but they said individual stores have different policies and they could only offer me a $10 refund. If I had bought them on line they would be able to exchange them. What difference does it make which way they are purchased? Great policy if you want all your stores to close. Will not be shopping there again, in...

I'm writing a review today to give a HUGE thank you to Chris. I was shopping the afternoon of Monday May 11th, I was looking to purchase a softball bat. Chris was so patient as I tried out every single bat (they were all locked up by the way). He was extremely knowledgeable about all of the items I was interested in purchasing. Chris took the time to look up customer reviews on every softball bat I liked. I ended up purchasing the Worth Legit (28.5 oz) & I absolutely love it! The bat is amazing. I wasn't really crazy about it but Chris convinced me to give it a try & I'm so glad I listened to him. Chris, I really wanted to hug you Monday night & say thank you thank you thank you after I hit a triple at my softball game later that evening. He also contacted me to let me know a bat I wanted had just arrived at your store. If I decide to purchase the Salvo, I will make sure I speak to Chris about it first. I hope they're paying you well over there! You deserve it!!! Thank you...

If negative stars could be given I would. Was shopping for a pitching machine and it wasn’t marked on the shelf, employee scanned the item for me and not only told me the price but showed me on the scanner that it was $100, I get to the register only to have it ring up for almost $1200, again the employee came up and said again it says it’s $100 on the scanner. Manager Bernie comes up and say because it was verbally stated there’s no way he can take off that much. And again the employee showed and stated it shows $100. Where I get rudely told that I should know better that you can’t get the machines that cheap. Being a former manager in retail to tell a customer that they are wrong because your employees messed up is not how things are done. And if there was another store near by that had the other $200 of stuff I had I wouldn’t have gotten that either. Horrible store horrible customer service and no responses to a complaint ever. The company needs to...