Good Old Gold — Local services in Town of Oyster Bay

What an incredible experience! I cannot fault this place. Jonathan, Marie and the rest of the Good Old Gold family were an absolute dream to work with from start to finish. I live in the UK, and after months of diamond hunting here, my search turned to online vendors, and I absolutely could not find a jeweller here that offered the same vast inventory, diamond knowledge, guarantee, price and most importantly unbelievable one to one customer service that Good Old Gold did.

Initially I was nervous about buying a diamond from overseas, but after speaking to Jonathan, receiving videos of my selections, diamond advice, and having a relative visit the store in NY (where she was treated to a two-hour diamond session with Jonathan) I had absolutely no reservations about buying from Good Old Gold and trusted that whichever option I went with, I would receive something truly special.

The whole diamond buying experience exceeded my expectations, and I would say that I knew more, and saw more of my Good Old Gold diamond from overseas than I did with any diamonds that I had viewed in person in the jewellers I visited here.

There is not a question that Jonathan cannot answer, he has the knowledge, friendliness, expertise and service, all without commanding an inflated price tag. I cannot wait to purchase from them again - we still oogle at my incredible diamond 8 months later!...

UPDATE: I went back today (8/22) with PROOF that the ring was different and they still refused to admit fault. I will be filing a police report and taking them to court if need be.

I see other people have had good experiences but I need to say how HORRIBLY I was treated, especially by (who I believe is the owner) Helen. I went in to get my engagement ring resized and picked it up today. Number 1, when I picked up my ring it was still too big. Number 2, and what prompted me to write this review, was the fact that some stones were missing from my ring. I went back and forth with multiple people, basically feeling like I had to defend myself when I’ve been wearing and looking at the ring for 2 years. Then Helen got involved and legitimately screamed at me, saying I was wrong and how they’ve been in business for however many years and never had anything like this happen, blah blah blah. I said to multiple people that I wasn’t accusing anyone of anything and that things happen and I just wanted them to own up to their mistake. Well Helen didn’t like that and walked away, also refusing to refund me the money I paid. They said either I come back with proof that they ruined my ring or I’m SOL. Absolutely disgusting business practices and I’ll be contacting my lawyer to hold them...

Good Old Gold in Massapequa - Two Thumbs Down!

I have literally spent thousands of dollars at this store. Recently I paid over $2,000 to upgrade to a new wedding band. A stone fell out within the first 3 years I had it. My original wedding band bought elsewhere is 42 years old and never had a stone fall out of that one!

I went in to Good Old Gold and they explained it was a design flaw. The gold wasn’t thick enough around the edge of the ring to protect the diamonds in the middle Right after they tell me that, they say, “that will be $60!” Ummm, for what? I didn’t design the ring with the flaw you did!

I also explained I paid $35 for my original diamond band 42 years ago and not one single diamond has ever fallen out in 42 years. I also explained to them I’m not a factory worker abusing my hands 7 days a week mining for gold. I’m a grandma that the most exercise my hand gets is turning the storybook pages while I’m reading to my grandkids. Theres no reason a $2,200.00 ring should break at all, but especially so fast!

They insisted they will not cover the cost. I think this is horrible customer service selling me an inferior product and then refusing to fix the inferiority.

Beware! Good Old Gold in Massapequa does not support their products. I...