Kohl's — Local services in Town of Oyster Bay

I visited this store on a Wednesday afternoon to purchase a specific pair of socks. The website indicated that this location only had a larger size available and suggested placing an online order with shipping. However, based on a previous experience where I found my size in-store despite the website’s information, I decided to check in person before ordering. Sure enough, I found not just one but two packs in my size, which makes me think their inventory tracking could use improvement. I’d recommend they keep the website updated to reflect actual stock availability more accurately. While shopping, I found the store somewhat disorganized. There were unpacked displays scattered around, and it was difficult to locate the sock section due to a lack of signage. I had to ask an associate for directions, but instead of guiding me directly, they just pointed me in the general direction. Additionally, only one cash register was open for cash transactions, and the cashier was pushing customers toward self-checkout. It wasn’t clear if they were short-staffed, but I noticed a few employees standing around chatting instead of assisting customers. On the positive side, the store had a large parking lot with plenty of spaces, and overall, it was relatively clean. They also had a nice collection of spring and Easter-themed items, which were well-displayed and easy to find. Overall, my experience was decent, but there’s room for improvement in inventory accuracy, organization, and customer service. I’d rate this location 3...

I sent Kohl's the note below: Dear Kohl's Team, We wanted to take a moment to express our immense gratitude for the incredible shopping experience we had at your store today. What could have been a stressful, last-minute wedding shopping trip turned into a seamless and enjoyable experience, thanks to the outstanding assistance of your employee, Pedson. From the moment we stepped into the store, Pedson went above and beyond to help us locate the items we needed. Not only did he personally guide us across the store to find them, but he also assisted in gathering the bulky items, making the process effortless for us. His kindness and dedication didn’t stop there—when we were waiting in a long checkout line, he recognized us, proactively guided us to an open Sephora register, and helped ensure we earned rewards on our purchases. Even at checkout, he took the extra step to assist the cashier in bagging our items securely. Pedson’s exceptional service reflects the best of what customer care should be, and because of him, Kohl’s has gained us as loyal customers. He turned what could have been a hectic holiday shopping trip into an experience worth remembering. His professionalism, attentiveness, and genuine kindness are a testament to the high standards Kohl’s upholds. Thank you, Kohl’s, for employing such extraordinary team members like Pedson, who truly make a difference. We look forward to shopping with...

I recently visited your Jericho location twice after being recommended, and while I was impressed with the store’s cleanliness and merchandise selection, the checkout experience was extremely disappointing.

Both times, I was directed to self-checkout—even with a significant number of items and security tags still attached. I spent nearly $800 over two days, and I do not expect to remove tags, scan items, or bag my own purchases. I am not an employee, and I come to a store for service—not to do the work myself.

On my second visit, there was a long line and only one cashier, who was only assisting customers paying with cash. Older shoppers around me were just as frustrated. It’s clear the policy is driving this, not the staff, but it's a poor experience regardless. When district managers were present, things ran more smoothly, but once they left, the support vanished.

Customer service should extend all the way through checkout. Otherwise, what's the incentive to shop in person? I came back once because I liked the selection, but I won't return to any store that treats self-checkout as...