North Shore Chevrolet of Smithtown — Local services in Town of Smithtown

Day 1 (Friday) I wanted to write to make you aware of the three ring circus you have going on at your dealership in Saint James, NY. Your team of managers and sales people pick and choose who they want to sell cars to. I am sure their sales numbers are strong so upper management never questions them but let me explain to you why I will never be a customer of yours, and why I would let all my family and local friends know to never choose this dealership as well. First off, when I walked in the door inquiring about a pre owned 2011 Mercedes E-Class convertible, I was approached by a saleswoman and a weekday manager who responded to our inquiry by saying “Good I hope you are interested because we don’t want to sell that car to the dick that was just interested in it”. Very nice, professional sales pitch. Then both the sales woman Eve and manager gave us two different prices, saying the car was on the lot one week and said it was definitely under the original warranty. Wrong again. We had to let them know the warranty was expired and the car had already been on the market for 53 days at this point. Are they there to play games, or sell cars? It’s a wonder you sell any cars at all with this level of incompetence. Oh, but it gets better. Their behavior is completely rude and not welcoming. Day 2 (Saturday) We get up early, eager to meet our mechanic at your dealership to strike a deal (on a $28K used car with no warranty mind you). My partner and I sit down with Eve to give her all of our information; she assumes we are a couple and starts to talk about gay people. I realize she is trying to connect as a salesperson, but don’t you think that is a bit of an assumption? Then she proceeds to talk about classifications or labeling of gay women saying things like dyke, lipstick and butch?! I believe your establishment could be in some real trouble for these offensive remarks, especially with the Better Business Bureau and other agencies that I will be forwarding this letter to. We were so put off and if we weren’t so interested in the vehicle we would have walked out that instant. Then your weekend manager comes over to us who is the worst! He is belittling with zero interpersonal skills. Shameful what you have as “Managers” in a real world situation! After disagreeing over $300 we couldn’t come to terms, understandable I suppose, but then he reels us back in to say let me see if we can do a trade-in on your vehicle and I will call you this afternoon. Well, it has been 3 weeks and we still have not heard back from him. Then your customer service representative calls to see how everything went. Why bother doing a follow up when they are all in cahoots. She complies with my partner and sounds like she is compassionate about our experience saying a manager will call us back. Well to our surprise, he never does. He actually has the customer service rep call us to say he was gone for the day and would return our call the following day (I suppose he thought we would go away if he didn’t call back). We were never to hear from Chevy again. So let me ask you a question, would you say this was a...

I was mostly dealing with Danielle Lux

To start I was trying to tell her the oil issue I was having with my car. It’s been burning through oil and i have been having to not only add oil to my car but also get oil changes around 1,500 before I’m even due because of on oil in my car. She said because it’s not actively leaking there was nothing they can do. I find this hard to believe. My next issue came when it was time to pick up my car. I knew the service area closed at 3:00pm. At 2:00pm I called about my car because I never heard anything. I simple asked what the status was and Danielle was once again rude and said she tried calling me and left me a voice mail. I checked all my calls and voice mails and didn’t receive anything. I then received a second call saying I called about my points and don’t have any. 1- I never called about my points. And 2- at that time I had over 7000 points. Fast-forward 30 minutes and I rushed to get to the service area before they closed. When I got there, I asked Danielle again if they looked into my oil issue and she very rudely said there’s nothing we could do just bring it back another. She told me that she looked into my points after we talked on the phone and I had no points. I informed her we didn’t talk on the phone about my points because I never called to ask about them and then I did have seven points. When I had pulled up my app, however it did say that I had zero points, but it also indicated that someone had removed all of the points from my account that same day. I showed her on the app and she said that was impossible because she never touched them. Not wanting to argue I paid my bill, received my keys and went out to locate my car, which they told me was right on the side of the building. Much to my surprise I could not find my car anywhere and had to go back inside for someone to retrieve my car from the back parking lot. On my way home I called the customer service line to inquire about why all of the points were removed from, my account when Danielle had said, she never touched them. After customer service so nicely looking into it they informed me that Danielle indeed removed all of the points from my account. That next day I received a phone call from Danielle again saying that I made a mistake and overpaid and they owed me $76 back. Mind you this was the exact amount of points on my account.

Here we are two weeks after my oil change I have driven about 250 miles and my oil level is already down 10%. Clearly there is an issue with the oil in my car to which I keep telling them about and being ignored.

The rudeness of the workers I had to deal with at this location was unacceptable. My car is also a lease so for them to not even bother looking into the issue will only hurt themselves because I will be returning a car with almost no miles on it less...

I posted this review on Yelp but also wanted to share on here our horrible experience. And look at how the name has changed to North Shore Chevy of Smithtown. Based on the recent reviews looks like nothing has changed.

Two and a half years ago my husband & I just went out of our comfort zone of Dodge/Chrysler Vehicle & made the bold move to switch over to Chevy and try this dealership. Everything seemed to go smoothly as we were trading in our 2018 Dodge Durango (turned it in 1 month early). We sat down with Sean Murphy, nice gentleman who basically said all the right things to put us into a lease deal with a Chevy Traverse, it included paying off our last payment on the Dodge Durango and from what Sean told my husband and I, "Don't worry about the mileage it's all taken care of". Little did we know that that was not put into our contract, not to mention the added $995 "bank fee" we were not told of till signing the papers. The whole purpose of this deal was to have an easy trade in transition with no extra hidden costs. To be honest, we even mentioned it to the finance person while signing the papers that Sean said not to worry about the mileage on the vehicle... No one said anything to us... Gave us the keys, thinking all is good. We were wrong. A week later we received an invoice $2700.00 invoice for the turned in Durango for the mileage and sent it to Chevy. They contacted my husband and basically said tough luck it's not in our contract. We asked if they would at least meet us halfway, no they wouldn't. Then I called back a few days later after no one returned my messages and spoke with Bill the manager who did absolutely nothing, but talk over me and but rave about how long he's knows Sean and that he never messes with the paper work.... Well boy was he wrong because now we have an issue with the bank because someone (could be Sean or it could be someone in clerical) made an error with our last name that red flagged the bank and we have to show proof of identity!!! Who brings a copy of their social security card while shopping for a car??? To this day it still has not been resolved and as of this moment, our final payment to our Dodge Durango has not been paid. We were taken for and no one is offering up anything to resolve this ugly situation. Between the down payment with Chevy and the unexpected invoice, now we're out 7k of fees for turning in an old vehicle and picking up new. This is the first time we had a horrible experience with a dealership and of course it's a dealership that is not Jeep/Chrysler, we should have stuck with what we knew. If I could describe this dealership with one word: Criminal. I would NOT recommend purchasing or leasing through them. DO NOT GO CHEVY OF SMITHTOWN....