Northwell Labs at Smithtown — Local services in Town of Smithtown

I went directly to the lab from my doctor’s office, I didn’t have an appointment. They took me anyway and the staff couldn’t have been nicer. There was a test ordered for me by my doctor that was hand written and not totally legible; the girls wouldn’t take my blood till they knew for sure what test it was. They called the doctor’s office several times and even left their own cell phone numbers for the call back. They did all this just to save me from having to come back for the test in question. Then because the doctor's office wasn’t responding after I was waiting for 30 minutes, the technician decided to take a special extra tube of blood just so I didn’t have to wait anymore. She called the doctor’s office and left her cell number (this was another person, not the same as earlier, so that made for two staff members who went above and beyond for me) just so she’d be able to fill in the correct information for the test to be sent out for the extra tube. On my way home I received a phone message letting me know that they had gotten the correct information and the tube would be sent with the others, and the proper information. PS the tech was so good at drawing blood I didn’t feel a thing from the needle. Excellent service above and beyond. Thank you...

I made an appointment at 10am for Quest a week ago for today, go there and there is NO ONE at the front desk, and only a small machine for checking in. Go to the machine and it tells me 35 minutes for a wait time- I look for a person to see if this wait time is true even though I set an appointment a week ago- again no one is there to confirm this and I tried calling them and no one answered the phone. I ultimately get upset and checked for other people in my circle of health coverage- and Northwell was part of it. I download the LabFly app, quickly made an appointment, go there and there was ACTUAL PEOPLE there to address any questions I had, and they were really sweet and helpful, and the bloodwork took only a moment. So HAPPY I decided to go with Northwell Health for my bloodwork, and it was so quick and easy with the app for booking it. Thank you! Totally recommend them over Quest...

Marla and Carmelina are absolute rockstars! If you ever need labs drawn on your kids make an appointment here. We went on a Saturday for both of my daughters, 1 and 3. My 3 year old is autistic so things like this can be very stressful for all of us. It was very busy when we walked in but the staff at reception were very quick and attentive. We needed a FRAT test done for my 3 yo and I thought I was going to need to explain the whole process to them but they immediately knew exactly what to do without me even saying a word.

When it came to the actual blood draw they got both my girls in one stick. They were super sweet with my kids. Just so gentle, kind and patient. They really made a stressful experience for us super quick and easy. I’d give 10...