Cabo Fresh - Smithtown — Restaurant in Town of Smithtown

I went to this Cabo fresh location in smithtown, January 2024. I had gift cards and ordered three meals. Shrimp and mango wrap, seared ahi tuna burrito and pork quesadilla. The tuna I had cooked Medium. It was just ok, I tasted mostly the white rice. The tuna was not a strong part of what I tasted. The mango was just ok also. Again, the huge amount of rice is what I tasted. Both of these items were on flour tortillas. You have the whole wheat option as well. The pork item was a little better probably because rice didn't saturate it this time. The total cost was $45, $15 per item on average so not cheap. I had $50 in gift cards and did not add an acai strawberry smoothie as I thought I would because I wanted to keep it under the $50. The smoothie would have put the total to $55ish. I went to the Centereach Cabo fresh location last year. I thought it was much tastier there. Perhaps I forgot and they all are just not great. I wouldn't get more gift cards in the future. The ones I used were won in a holiday party raffle btw....

I don't know why I keep giving this place a chance? Today told me not to enter anymore. There are other Tex-mex places to go. I asked how much extra for the guac for a Baja Bowl I was ordering. Over $3.00. I declined but got charged for it anyway, not noticing it until I sat down to eat and went over the receipt. I went back up to the man who rang me up, explained the situation of being charged and he said he refunded it to my card. Ok, I sit back down, tell my husband and he said he paid Cash. I go back up, and explain again. He tells me the guy in back of me ordered something similar. Cashier told me he got confused and gave him the the guac I didn't order, He finally refunded me the money in cash. It is always something when I go there, either they're over charging or they fill your baja bowl with a ton of rice, skimping out on all the other added choices, chicken, corn salsa, beans, etc... Just not worth it. Today I closed the door to Smithtown Cabo Fresh for...

My boyfriend and I had the worst food poisoning after eating here. I had chicken nachos that for some reason the staff maybe couldn’t t hear me but when i asked for no salsa and extra mango salsa they dumped 10 scoops of the tomatoes and put the mango on the side and then just looked at me. They wouldn’t remake it or even acknowledge that it wasn’t what i wanted. My boyfriend had a burrito with a few meats in it but we didn’t make it 30 minutes after the meal before we had to find for a bathroom. We’ll never be back.

After management just says “ 1,000 people were fine” it made it clear they weren't taking this seriously. They didn’t ask what day or time of my visit, just that I was wrong. I work in good service myself and have to take a customer complaint like this seriously. I already said won’t be back but this just...