Brooks Brothers — Local services in Town of Victor

On the same evening, I made two purchases at separate times from Brooks Brothers, Eastview Mall, Victor, NY. The first purchase was made and an hour passed and I returned to Brooks Brothers and made a second purchase. During my second purchase, the Salesperson shared that she was the Store Manager. She also informed me, that the items I purchased were 40 percent off. I then said, “I was here about an hour ago, and the salesperson didn’t mention a discount on the items I purchased.” The Mgr. said “let me take a look at your purchases and she immediately said, I was due the discount” which amounted to $70. At the same time, the Salesperson from my first purchase heard our conversion and asked “what the problem was” and the Manager said “he failed to get the discount on his purchase earlier”, and the Salesperson’s response was “oh, that’s too bad”. The Manager was stunned at her response. The Manager apologized but the Salesperson made no attempt to apologize, her non-verbals were rude and overall, she was unprofessional. I have shopped at Brooks Brothers for several years and do not expect this sort of treatment or behavior from a...

I visited this Brooks Brothers location on Sunday, November 20th at approximately 2PM. I had the worst experience in this Brooks Brothers location that I've had in any clothing store in quite some time. I was greeted by an elderly women with shoulder length blonde hair and was treated terribly. I was wearing track pants and a sweatshirt and probably didn't reflect what a "regular" Brooks Brothers customer looked like, but regardless, no one deserves to be followed around the store like a thief. She wouldn't allow me to try on a jacket. She insisted that Brooks Brothers didn't have what I was looking for and rushed me out of the store. I would discourage anyone from purchasing anything from...

I'd like to specifically like to call out sale associate TJ Bascakir for being a great human and also very helpful when I was trying to find the right clothes for my father's wake and funeral after he passes. TJ got me into the right shirt, pressed it for me and offered his condolences and even offered to to buy me a coffee while I waited. If large mall franchises like Brooks Brothers had more people like TJ working in them, many of us would be more likely to do our shopping...