White House Black Market — Local services in Town of Victor

Horrible in store customer service. I made a purchase with a card that was deactivated due to fraudulent activity. I was issued a new card under the same account. The sales associate did not want to assist me with the return and had me call customer service while taking the items. Customer service completed the return over the phone, she took the items back, I was told I would receive an email with a refund, I asked for some sort of document as proof of my return, she declined and was not understanding my concern regarding documentation. Never got the email, never got the return. Horrible. I will never shop...

WHBM at Eastview Mall: The staff there is amazing. Today the store was so busy with the sale going on. Victoria and Joan still made time for every customer. They are so helpful. Victoria knows me well and she picks out items for me that are always so beautiful. She knows my taste. These ladies are amazing. Cindy the new manager is wonderful. Victoria thank you for being a great...

I love WHBM but the customer service in-store at this location is dreadful. Woman working there named Peggy gave me the wrong receipt (don’t ask me how she managed this error) and come to find out she didn’t process the return correctly. So now I have no proof of return/refund for $600+ spent. Customer support accessible by phone/email was of no help either. I will definitely NOT be...