The stars say it all. The drive thru was backed up so I went inside. Only 2 other patrons were seated in the entire restaurant which has quite a large seating capacity. Maybe they got the memo that the service in there is very unwelcoming and unfriendly. Several people were behind the counter including the manager and not one person had a pleasant smile or cheerful demeanor during my 15 minute visit. I ordered 2 kale eggbites. No one was on line, so I stood there reading the very interesting coffee packages. I was thinking about getting one of the exotic blends on impulse, since I do not even drink coffee. An unsmiling server approached the counter and asked if I’d ordered, I chuckled and said pleasantly that I had and that I was now very distracted by these lovely coffees. She turned and walked away without even trying to upsell the product. I asked her if she was ok, because she looked angry. She gave me a long blank stare and dismissively turned her back in response and mumbled to her coworker. The coworker came to stand where she had been, and as if in apology for her condescending attitude, he said to me that patrons usually wait at the end of the counter for their items after they’ve ordered. I didn’t bother to explain myself again. Perhaps management may want to consider moving those strategically placed items, because their placement obviously works to distract impulse buyers, who get in the way of their servers not seeing empty space in front of their cash register. The place was dismal, so I took my eggbites out to my vehicle to eat. I was very sick a few hours after eating them. Not sure why, so I’ll just chalk it up to eating eggs after 12 noon. I will stay away from them, and from that...
Read moreI visit this location literally every day. The staff is super friendly, most of them greet me by name when I walk through the door. Really they've got some of the best customer service I've seen in my life. For example: Recently my app wouldn't let me order, when I got to the store I found out it was because the power had gone out. Instead of just posting a sign on the door and being closed like most businesses would do, they were out on the sidewalk offering free coffee as kind of an "our bad" for a situation that WASN'T EVEN THEIR FAULT. Google, is there a way to rate HIGHER...
Read moreDrive thru is way too long I've waited almost 45 mins before. And there's no way to just leave the drive because of how long they are taking the drive thru is a one way. Staff is usually friendly but get orders wrong a lot ordered a toasted white hot chocolate got a coffee instead ..... also non of the staff wears gloves while making your drinks not even when they place the lid on your coffee/hot drink cups I've seen them touch the register walk away to finish up your order and not wash they're hands or...
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