DICK'S Sporting Goods — Local services in Town of Webster

I can't not say something at this point. I have rarely had need to go to this store until the past two years. Been about a half dozen visits at this point, so I'm confident my assessment is correct and not based on my mood or other circumstances: the staff has treated me poorly more than half the time. They were impatient or seemed as if I was putting them out. More than once simply as if they had something against me. Have no idea why I would be treated this way, I'm friendly and kind, just a normal guy, no controversial clothing or anything like that. It's bad enough that I've dreaded having to go back to get anything, and would much rather not. As a side note, many of the prices are sky high, and I'm shocked people are so willing to wear clothes that have brands plastered all over them. I expect to be paid if I'm advertising for...

The stores were very nice, great selection, ok prices.

One thing that was a huge turn off were the bathrooms. I Went into the men's and it was an absolute wreck? Paper towel racks smashed open, two of the toilets literally had feces smeared on them? Newspapers all over the floor? What the hell? This place just opened! My wife went to the restroom and said her's was the same way? Maybe a disgruntled employee or something?

The other thing was there were a lot of employees standing around and seemingly a lot of confusion at the registers on how to do stuff.

Management, management, management the three words that can make or...

Purchasing in store is a good experience. Purchasing online, not so great. I purchased online with a promised date of delivery and a tracking code for the order! Product never arrived. They cancelled the order. Never notified me until AFTER I contacted them asked where my order was! I was told there were out of the product I ordered. When asked if the product would be back in stock, I was told, keep checking online. When I asked about a refund, she was surprised I wanted a refund! She said it would take her 5-7 days to PROCESS the refund and then an additional 5 days to receive the refund! Horrible phone...