UGG Woodbury Commons Premium Outlet — Local services in Town of Woodbury

Horrible Experience! I purchased a product at 10:21 AM and attempted to return it just 4 minutes later at 10:25 AM, but was refused a refund. I was initially told that a return policy was displayed behind the register, but there was nothing visible. Then I was told there was a sign by the register, which indeed existed—but it was printed in size 8 font, labeled "Holiday Returns," which was completely irrelevant to my situation.

I completely understand and respect strict return policies, but it’s important for them to be clearly visible to customers, as required by New York State law (General Business Law § 218-a). The policy must be conspicuously posted, and in this case, it absolutely wasn’t. I shouldn’t have to go hunting for a tiny print sign to understand a store’s return policy.

Clear, visible policies aren’t just good practice—they’re the law. This experience left me frustrated and confused, and I won’t be returning to this...

Terrible Store! We had to wait in line for a long time, and the bouncer kept letting other people in ahead of us. Once we finally got inside the store, it was extremely crowded and chaotic. The boxes weren't marked with prices, so you couldn't tell how much each shoe cost or the amount of the discount. Only some shoes had a price written underneath, which you had to search for. It was advertised that discounts were up to 50%. When I found a shoe I liked and asked how much it cost, the cashier told me the price. Upon asking about the discount for this particular shoe, he said there was no discount on it. I felt like I was...

COMPLETE INCOMPETENCE ITS 12/26...waited outside on line 30 minutes- entered to find ONLY 2 registers open at 1pm! Waited 30 min on line inside to learn only the store manager can accept returns- except she’s not at her register. Where is she? She’s looking for a pair of shoes for a customer for another 20 MINUTES! She’s literally opening shipping boxes! Are you kidding me? By the time we left the store there were close to 100 people waiting outside! No More...