Zwilling Factory Outlet - Central Valley — Local services in Town of Woodbury

My recent shopping experience here has left me thoroughly disheartened, as I discovered what seems to be a deliberate attempt to cheat customers out of their hard-earned money. I purchased a pasta pot marked with a seemingly generous 40% discount, only to realize later that I had been duped by deceptive practices.

The associate initially explained that, due to the item being on clearance, it would only qualify for a 40% discount off the lowest price, not the additional 30% off the entire purchase. This seemed reasonable at the time. However, during checkout, things took a suspicious turn.

As the associate scanned the item, it displayed a price of $90. A female associate intervened, instructing a change in price to $129 before applying the 40% discount. I was momentarily distracted, only to realize on my way home that I had been deceived. It's baffling to think that a reputable brand would resort to bypassing the system, inflating the price from $90 to $129, and then offering a discount. The whole purpose of a "CLEARANCE" item becomes null and void if such tactics are employed.

Living in NYC, the inconvenience of returning to confront the situation in person is considerable. Trusting a well-known brand, I feel betrayed by this unscrupulous practice. In an ideal scenario, a marked clearance item with a scanned price of $90 should have resulted in a straightforward 30% off, leaving me with a payment of $63 plus tax. Instead, I find myself questioning the integrity of a brand I once trusted. A deeply disappointing experience, to...

I called this store asking about having knives sharpened. Zwilling offers a knife sharpening service, where the knives are shipped to some location, and they provide mailers for the knives. My inquiry was about obtaining these mailers. The gentleman who answered the phone had ZERO idea as to how to go about sending out knives for sharpening. Knife sharpening is integral to owning quality knives and actually using them. I own Zwilling Pro knives and I use my knives. That this person knew next to nothing about an integral part of knife care, sending out knives to be sharpened, says something about this retail outlet. Zwilling knives are not inexpensive, and I expect knowledge from a...

I came in the store for a return which I called the store in advance before driving for 1.5 hours. The manager i believe her name is (silvi) I may be wrong of her name is completely rude and had no consideration for her employees. Her employee gave me the wrong information over the phone for a return. I will understand he may be new. But this manager did not apologize for his mistake and said he’s new. She told us I will not return it to this store for the reason because “I will lose a sale” someone needs to go there and teach her customer service. You don’t not treat customers like that especially at a...