Fred Meyer Jewelers — Local services in Tracyton

I bought a pendant for my daughter for mother's day plus their lifetime car plan. Just every other pendant in their case, it came with a cheap looking thin chain. The chain has broken 2x before and they fixed it. This time, the chain broke while we were at a family Thanksgiving event. We were lucky to find the pendant but after hours of looking, never found what was left of the chain! I took the pendant in to this Fred meyer jewelry store and asked them to replace the chain as I believed it was coveted under their care plan. What they failed to tell me is the chain was a "complimentary chain" and isn't covered to fix unless I have it!! If it wasn't for a metal detector, she would have lost the pendant completely bc of the cheap chains they use in store!! Now I have to go buy a separate chain and ANOTHER care plan for the new chain??? Not there. Not at Fred meyer jewelry!! I'll go back to Zales in Tacoma. I would rather drive an hour to be treated properly by my favorite jewelry store than buy another cheap product from Fred meyer jewelry. They don't care about the money you. Zales...

I went to fred Meyer jeweler's with my mom and had a horrible experience. The sales associate Justin was cold, rude and kept changing the price on the ring we wanted without explanation. He would barely talk to us and when he did he was rude and demeaning, me and my mom (who's in a wheelchair) felt like he was judging us and not expecting us to buy anything. We bought the ring we wanted and left. I wanted to also buy my mom a gold necklace to go with her ring but we were made to feel so uncomfortable by the associate Justin that we just left. He made a special mother's day outing for my Beautiful mom who deserves the world a very uncomfortable and awkward experience. He should not be in customer service and should treat ALL people with respect, you never know what someone...

Nice people working at the department but, sent my ring out for repair to get a pearl reset as it fell out and it may be my fault for not looking at it more when they handed it to me (so I could say something about it) but, really the people who worked on my ring didn't do a good job. The pearl is set outta place, they dented in my ring even more than before and did not polish it as I clearly asked for. Not gonna get help from here again. It was $45 for a half done job in my opinion. They just glued it and punched my Sterling in and sent it back without truly checking if it was set correctly and damaging my ring. Thanks guys... Nothing against the people who helped me out there at the store they where kind and helpful. My note to self look more into it...