Little Caesars Pizza — Restaurant in Washington

Buckle up for this one yall cause i can’t even fathom how this place specifically is still open. So a little info to understand first, on weekdays there’s a 5 dollar lunch combo you can order until 2pm. And you can only make changes to the pizza (aka removing the pepperoni) by calling and placing your order or by going in person to do so, due to the app not allowing such adjustments. That’s all the background you need Okay so about 2-3 weeks ago now (you’ll understand why I’m making this now on google and not the day of at the end) I called to place my order for 1, 5 dollar lunch combo only cheese. I was rudely spoken to over the phone and was told I can’t and I have to place it online only. And I was like uh okay. Then i decided to call the customer service like, not to complain but to clarify and understand if there was any changes in their policy regarding the combo deal. And this wonderful woman from out of state picked up and we chatted for about 20 min only for me to understand that what the employee told me was not correct and I should be able to make that change over the phone, she asked if I would like the district manager to contact me regarding the issue over the phone with that employee and I did say yes to wanting to be contacted! Again due to the app you can’t make any changes. I was placing my order ahead to save time on my day off cause I can’t typically have this deal since I work until 2pm. So my only day off I like to come and get one of these pizzas. I decided to go in person and place my order. And to my surprise the same man that answered the phone was up front now infront of me taking my order. I kindly asked for the 5 dollar lunch combo only cheese only cheese and he tried to tell me now to my face that I can’t and it’s only online. To witch I did in fact tell him that I know he’s lying to me because I called the customer service line about it. And I demanded for him to serve me. I hadn’t done anything over the phone or in person to upset this man. He just simply did not want to do his job. It was very obvious by his attitude and tone when talking to customers. I got my receipt for my combo and sat in my car updating about my then experience in person and did press the box requesting to be contacted to the district manager of that location. I’m here to tell you all, the public They don’t contact you back. They forget about you and ignore your experience. I haven’t gone back and will not go to that store ever again Employee told me his name was “bubba” but my receipt said a different name I’ll keep to myself and the update I sent to the company already. Absolutely disgusting that this place is allowed to operate and treat people this way and the fact that their management who actually “runs” this place doesn’t seem to have the time management skills to reach back out. I’m not sorry, it’s been 2-3 weeks now since I first reached out. Now google and the internet can see and ready about how disrespectful you are. Thanks. Don’t bother...

Ordered for the first time before I went into Fred Meyer for some things and went to pickup about 30 mins later. Someone at the counter told me they didn't have pizza boxes until just that moment so my order hadn't been started yet, and it would be another 25-30 mins. I ran another quick errand in the shopping center and came back 25 mins later to a different person at the counter, he asked me what my order consisted of and when I read it off my phone he said they ran out of dough so my order would not be made. He blamed the app for not notifying me, but I was forced to put in a phone number so they could have called. I pointed out the original person who told me it was a boxes issue and that if he had said they had no dough I would have cancelled and saved some time. He immediately turned and began barking at the first employee about how he needed to figure it out since he had spoken to me first. It was kind of aggressive for a pizza restaurant, like, it's not that serious, just cancel the order. I asked if it had been charged or would be refunded and he shrugged and said "I don't know how that works you'll have to call customer service, normally we just call and see if you want a replacement item instead." I pointed out they never called and he shrugged and told the other employee to handle it. Finally I just asked if it was possible to simply cancel since it was still showing pending on my end and he agreed. It's been about and hour now and it's still pending so I reached out to customer service anyway to ensure I wasn't charged for an order I never got.

Edit 10/4/2022: The next day I contacted LC customer service and waited 45 minutes for someone to take my information and "forward to the appropriate person", which is essentially customer service jargon for "lose it and hope you don't notice". I checked my bank account and saw that the charge had indeed posted so I drove back down to the store to ask for a refund. The same guy from the previous day was at the counter. I reminded him of the situation and asked if it rang a bell and he sort of shrugged and seemed impatient, then he said, "What? It wasn't cancelled?" I said no and that I would like a refund right now. He proceeded to lecture me about being rude. For asking for the money that was stolen from me. Full disclosure: I was unambiguous and straightforward in what my expectation was, that the refund happen immediately, but I didn't raise my voice, snark or otherwise make conversation. I wonder, had I stolen his phone from the counter would he be considered rude to ask...

Yikes! I haven't ordered from this location since Silverdale's location opened. After this experience I will not return even if it's convenient to another store I frequent. What happened: I ordered via the app on my way to pick up some groceries. Asked for the pizzas to be ready in an hour and I showed up to a locked front door a sign that said the oven was being maintenanced. I could see 2 employees in the back so I called the store and was told they were closing early because the closing crew didn't show up. 15 seconds and I've had 2 stories. I explained I had made an order in the app and was supposed to be picking it up. The response was to call back tomorrow or come back tomorrow to get my pizzas or refund. Not much more I could do so I left. I did email Little Ceasars about how dissatisfied I was with this solution. I mean who wants to wait 17 hours for their dinner? When I called in the morning for a refund I was told to drive back to the store with proof of purchase. I played along and showed up 90 minutes later. I found the same person from the night before. He canceled my order and told me the refund should be within 2-3 days. Still waiting on my refund, I did get an email confirmation of my order cancelation so whenever the banks process the cancelation this should be resolved. Free advice to the store for retaining customers: Sounded like they had a rough night, but even so they had my order an hour before I showed up with no plans to cook it. They could have canceled at that time and called me to let me know. Not sure why the store could not stop the orders from coming in on the app. But an option for the service to be temporarily stopped should be a suggestion made to the programmers for a...