At Home — Local services in Troy

I actually love the store but the experience I had from the associates in this place today was by far not only the worst customer service, I’ve ever had but to be practically accused of stealing or bringing a item back to the store that didn’t belong there was absurd. I purchased $293 worth of items on March 10, 2023. One of the things that I purchased did not have a tag and the associate when I purchased it discounted it from $44-$22 I bought the lamp home along with all the other items that I purchased and the lamp didn’t work so I bring my receipt and the lamp back to the store to return it. The associate proceeds to tell me that she needs to check the cameras to make sure that I’m bringing back the right lamp. How embarrassing and demeaning to tell your customer you’re going to check the camera to make sure they’re not bringing back something that’s not supposed to be in their store when clearly, I have a bag receipt and it’s marked after voicing my concern the other associate that went to the back to review the camera begins to go back-and-forth with me about the situation. I begin to tell her that whether or not that’s what the associate was doing you don’t stand in a store and tell someone that you’re going to review cameras to make sure they’re bringing back an item (as if I need to swap out a $22 lamp) that’s really from their store “with” a receipt. I live in the area and I spend a lot of money at at home but I will be taking my business elsewhere such as hobby lobby, Michael’s and HomeGoods. Glad those stores are...

This is a review of what happened when I tried to have something returned to the store. My girlfriend ran over since I'm working during the week to help me return something I bought. She had the receipt from the original purchase. The manager told her that they need the card that the purchases made on to make a return even though she had the receipt. After all this I needed to go make another trip. When I got there I asked to speak to the store manager who I found out was not the person I spoke to the day before. When I mentioned that this was the case and that one of her supervisors possibly impersonated her the manager nonchalantly said oh well. She told me that it has been their policy for 37 years since they've been around to have to scan a card to return an item. Digital credit card machines haven't even been around that long let alone chip machines. That has to be one of the stupidest policies I've ever heard of my entire life and literally serves no purpose. Needless to say I will never ever shop at the store again. One other point to mention every single employee there was completely checked out and wasn't really doing anything. None of them wanted to be there.

EDIT Based on Replay: I also contacted the customer care email twice that was just suggested to me today. I contacted it over a week ago both times. Zero replies. Also there is no contact number from customer care to get a...

My receipt had an item on it that I did not purchase. I ask for my refund.The cashier said I must have the item.i assured her I did not.she had the item and had put it back on the shelf.she said how did it get on your receipt then?she swiped it!she then told me to bring my things back in.I told her ok.she then told me "be sure to bring everything!".I got angry because now she is accusing me of stealing.she said one of your kids took it.I told her I am no longer going out to bring back my bag and she needs to give me back my money.I was angry and embarrassed to be treated in such a manner.i told her to have her manager look at the camera's. She then remarked yeah but you will be gone.I told her they have my information from my purchase.just refund my card so that I could leave.On my way to my car I was going to bring everything back get my refund and never set foot in that store again and tell everyone I know how I was treated at that store.I was to angry to go back into the store to...