MJ Diamonds + PANDORA - Oakland Mall — Local services in Troy

I highly recommend MJ Diamonds! My fiancé got my engagement/wedding band set here and for one it's beautiful and extremely unique. But the customer service here is awesome.

I came in because one of my small diamonds fell out. Usually they have a jeweler onsite on Mondays and Thursdays so I assumed I'd drop it off and get it later that day. Unfortunately he was out due to illness and they offered to send it out or I could wait 2 weeks and call and see if he's back. Nervous about sending it out I waited two weeks only to find he wouldn't be back for another week or so. They again offered to send it out so I decided at this point I should just get it fixed.

I brought it to the store and Sara helped me (she also is the one who sold my fiancé my set!). She was really nice and made me feel better about sending it out because someone from their Dearborn location actually comes to get the jewelry and brings it to their store to be fixed and then brings it back so it's not going through the mail or anything like that. She asked them to rush it for me and I got it back in 2 days!!

Got to the store to pick up my ring and it looked beautiful! I asked if they minded if I stood there for a minute just to check it all out and make sure everything is good (after hearing the horror stories of the big jewelry chains and diamonds getting switched I really wanted to inspect everything!) and after explaining how scary it is to hear those stories Masim got out the thing that checks diamonds and checked my diamonds in front of me to reassure me everything was good. Overall a great...

READ THE END FOR RECENT UPDATE!!

I am very disappointed with this company. My boyfriend bought me a forever ring for Christmas. I have had two diamonds put back in already. We picked it up from the Lakeside Mall location Saturday, not even 24 hours later the third diamond fell out. So I’m here with my ring that has lost the third diamond. 2 in January and 1 in February. I was told it’s because the diamonds are too small and I should upgrade. What kind of answer is that? We don’t want to upgrade. I love this ring because he picked it out for me. If the craftsmanship was up to par this would never happen. I have a ring that is 30 years old that has NEVER lost a diamond. I am writing this review, then going to the Better Business Bureau. I will not return to the store for them to tell me to spend more money. They will not take responsibility for their poor quality.

I will never recommend this company to anyone, ever.

I will go to Maloofs in St. Clair Shores. Best jeweler ever!

Very hurt consumer, Kim Barone

Update! The Oakland store ordered me a new ring. George is awesome to work with. He offered me a few options, but I accepted the offer to order the exact same ring because Al picked it out for me. It’s the exact style but the top row is lower and smaller. But so far so good, no diamonds lost. I’ve had it since Sunday when I picked it up from Maxine. Thanks Oakland Mall store!! So the Oakland store gets 5 stars from me, the Lakeside store is still on my sad list.

Much...

I had a very bad experience with MJ Diamond in Oakland Mall I just went to pickup a watch that I had repair the links weren’t correct and I couldn’t even were the watch anymore so I look at a few watches seen one that I like and Sara who wait on me lied to me throughout the whole process she said she had a ninety day interest free promotion she was running come to find out it was a scam and this was just Saturday so I came back today to return the watch and now they don’t do refunds so not only am I stuck with the watch and all of the interest on top of that they had put my supposed to be signature on a contract I never sign I would never ever do business with them again and I wouldn’t recommend anyone to them Sara is a lair why would I want a in store credit with them when they are misleading customers I am extremely disappointed and dissatisfied with MJDiamonds only thing I will say is when they start talking about any kind of promotions don’t go for it I promise you it will be a scam...