Gorman's Furniture — Local services in Troy

Ordered a sectional in July 2023. September 30, 2023 it arrived at the store. Store contacted me to get the remaining balance owed and schedule a delivery time and day. I stated I would be more than happy to pick it up myself. Store insisted on delivery. Scheduled delivery for Wednesday October 4, 2023 between 12:00pm and 3:00pm. On Tuesday October 3, 2023 in the evening, store confirmed delivery would be between noon and 3pm the next day. On scheduled delivery date, minutes prior to 3pm, I received a call stating that they couldn’t deliver by 3pm as they had scheduled and they wanted to reschedule it for later in the evening. Employee was rude and had an attitude when I conveyed I took the day off work and couldn’t wait around past 3pm as I had other scheduled responsibilities to attend to. Ultimately, I directed the store to issue me a refund and return the sectional. This became a hassle as well. I ultimately have to go pick up the refund check or wait for it to be mailed to me. They couldn’t refund the money via the Financial Transaction Device I used to purchase for some reason or another. On top of that, I suffered the loss of a day’s wages and several months waiting for a sectional to arrive, that the store couldn’t professionally deliver in a timely manner nor treat me with respect when they failed to deliver on time for the their scheduled delivery. Spoke with the president of Gorman’s, Duane Petroskey, whom refused to reimburse me for my wages i loss due to his employees incompetence. Now, I have to retain an attorney to file a lawsuit against Gorman’s for my loss of wages, months of missed opportunities to purchase a sectional from another store, and interest on my money. Beware of subpar customer service from Gorman’s personnel. Be prepared for Gorman’s employees to blame customers for their failures.

NOTE Additional information to my review. After I posted this review, Gormans replied to my review and their response is false. Not only did I pick the check up, but while picking the check up, I seen the sectional I ordered. The cost was approximately $9,200. They put it in their Clarence center proclaiming it was a $17,000 sectional that they were discounting to $8,200. Gormans is manipulative towards their customers just to gain a sale. This is ridiculous that a furniture store would do this to their customers and potential customers. I strongly recommend seeking furniture from a more reputable furniture outlet and doing further research on the internet prior to...

I've had the worst shopping experience with Gorman's. I purchased a very expensive sofa from them last year, and paid for warranty which guaranteed repair/ replacement if there are any issues. My sofa's leg broke 3 months ago and I have been chasing Gorman's and Warranty company to take care of it. Gorman says sofa's manufacturer is out of business now and I have to deal with Warranty company (Uniters) and it's none of their business and Uniters says they're trying to find the part from 3rd party, while it's taken them 3 months long during pandemic which means I need my sofa more than anytime now. The whole sofa's frame is out of shape now and is falling apart because of broken leg. Gorman recommended me to pay for the warranty with Uniters, which to me means they approve their serviced, but now they say it's none of their business. No responsibility, creditability,.. It's a shame. Gorman advertised their warranty as if something happens that can not be repaired, they'll replace the furniture, or give me credit to but a replacement. My question is, if you advertise another company's service and your customers trust your word and purchase it, shouldn't you have their back?! Paid $$$$ for premium quality and service, and here I am with broken furniture and no one to take responsibility and help...

I work in the Retail industry and I always want to make sure to leave a good review when it is much deserved. And in this case it is definitely deserved! My boyfriend and I came in recently looking for a mid century modern leather couch. The saleslady immediately greeted us and asked what we were looking for, and showed us something that she thought would fit our needs. Her name was Nancy and she was excellent! She talked us through everything about the sofa, the shipping times if we ordered it, the price and the current promotions and when they would end. She showed us and explained all the differences in the types and colors of leather. I liked the floor model color but my boyfriend didn't, she and I tried explaining to him that the LED lights pointing at the couch were making the colors look different, but he wasn't believing it, so she literally grabbed a swatch and walked us out the backdoor so we could see it in natural lighting! Seriously so amazing! She didn't make us feel pressured at ALL. Normally at any furniture store you just want to avoid any employees because they're so pushy and obnoxious, but she was just so sweet and helpful. Honestly, PERFECT experience, Nancy was great. Please give her a high...