Mercy Hospital Lincoln — Local services in Troy

Honestly I don't know where to even start with this review ICU was pretty awesome and pretty great and on top of it but really no one had taken the time to talk with me and send messages supposedly to the neurologist who was on my husband's case for a stroke.. We were in there Monday January 22nd in the evening supposedly message was sent to her all week but she didn't come until Thursday evening that was the first message she got. Never did you really see the same nurse or nurse's assistant they're on 12 16 hours shifts so yeah you had to go through a new person reviewing the case not knowing what's going on doing testing and not looking at the other notes from the prior ones and making you feel inadequate. The social worker on the neurology floor was horrible her communication skills lacked in every aspect not definitive and clear in what she was really truly doing until I called her out on it. The doctor was the same way, talked really fast, and She told me she was doing me a favor by doing one of the test keeping my husband as an inpatient opposed to outpatient. That she could of released him and fine exactly that. Two therapists recomended one aspect of treatment for when he was discharged, but yet since one aspect of pt didn't, guess what he wasn't approved for I promise you this really happened. And FYI they over ride the neurologist's findings as well. Never could get a box of Kleenex, for his room, usually you get a little tiny pail with some personal effects for washing up especially if you are confined to the bed ,soap toothbrush etc yeah none of that was given to him at all ,I brought all from home. And we asked more than once. This was beyond the point of ridiculous even with inexpensive hotels they supply those to you and the cost of this room is prob three times more than the expensive hotels. The nurses were very good I have to say that but here again they changed quite often. Never really received a true explanation of how his stroke( no wait seizure oh wait tia, no stroke) came about and how to care for him because his sugar levels were still high quite, unregulated blood pressure which he never ever before had as well as cholesterol medication he was put on cholesterol medicine. being released from the hospital was the best and the most positive result of this whole entire experience. We received no answers except from the neurologist who apparently doesn't have any clout because the MD of the floor administration can override her. Communication isn't the best between the social worker and the MD. We will see our primary care tomorrow with who is affiliated with a different hospital altogether. I am thoroughly disgusted very dissatisfied and so sad to see St John's Mercy go downhills so bad. The waiting room floor Had not been vacuumed in over 4 days It was disgusting. And you wonder how you can get staph infections between the room the bathroom and the waiting room not being clean take it from there a very very very disappointed...

Went to urgent care when an allergy attack turned into pink eye and ear infection on a weekend when my dr office closed. Care was fine, not great or bad, just fine. That’s why the get two stars from me instead of one.

My problem is with the billing department. Insurance benefits cover urgent care visit with a copay. Paid when there but fee was higher than I expected, didn’t feel well enough to argue, thought I could deal with it later. Wrong decision.

They charged me urgent care copay plus an “office visit” that gets charged towards my deductible plus overcharged on top of all that. After going around and around with hospital and insurance, I have recovered the overcharge but they will not refund the duplicate charge for the “office visit” that never happened. While this may be legally justified in our broken system, it is highly unethical and immoral.

This has convinced me that I will never willingly go back to troy mercy even when it is the closest option and will go out of my way to tell others not to go to troy mercy. I will continue to try to recover this unethical charge but hold little hope.

Troy mercy, I hope you enjoyed your $80 “office visit.” It has cost you at least one customer and possibly more with the negative reviews I will be...

Went in for shoulder pain and "dislocated " got xrays done, was read by the st Louis Mercy, supposedly no dr was in to read..and the st Louis dr who read my xrays said arthritis. $500 later, I got a pain pill, Ibuprofen and a pain patch...after 2 &1/2 hrs.. the Er nurse practitioner came in for a minute to tell me nothing wrong except arthritis in my shoulder, and to immediately follow up with a orthopedic surgeon... Seen the actual nurse 2xs for a total of 4 minutes and the nurse practitioner a minute.....at the nurses station we could hear them all laughing and talking about the patient's waiting for them to help...lol..totally a joke. In the worst pain, suffering because per the nurse practitioner, ER can't order a MRI on my shoulder....can't see if there is ligament damage from a xrays...don't anyone think that it would be a good idea to see what is causing the pain, not being able to move arm? Guess not, the staff was to busy goofing off and gossiping about the patient's needs, very unprofessional staff!! Left in tears because of the pain and orthopedic surgeon doesn't have a opening until the 24 th of the month...yes, that's immediately to be seen... Useless and expensive...