Walgreens — Local services in Troy

I have been using this pharmacy for 8 years. For the past several months I have had issues when checking the status of my prescription from the pharmacist,he is very rude and condidisending, he has no customer service skills at all. I waited 35 minutes in the drive thru then was told it wasn't ready after calling several days ago to request the refill and was told it would be ready Friday. I called the pharmacist and he told me it was on backorder for a week and not sure when it was coming in. This is medication that you can't just stop. He didn't care and said call your doctor. It was Friday night, doctors offices are closed. Why didn't they tell me the first time, I would of called my doctor.

I called today (Monday) same pharmacist and he said I'm working on it and it should be ready after 12pm, then slammed the phone down. I'm in shock!!! What did I do to make him so mad to hang up on me? I only asked about the status. I didn't want to wait in the drive thru for 30 minutes and then be told it wasn't ready. This is the 3rd time this year I've had to deal with him and he's been rude every time. I have worked as a Healthcare manager for 30 years and even taught customer service. I've work with countless doctors and pharmacist, this is by far the worst pharmacist I've ever dealt with. He should be ashamed of himself. I understand he deals with a variety of attitudes, but that's his job.

This will be the last time I use this pharmacy and will not recommend it to no one.

I will be calling the corporate office on the pharmacist for being so rude and slamming the phone down in my ear. He has no idea what is going on with these customers health issues. Plus its none of his business.

Walgreens needs to send him back through customer service training or...

I used to love this pharmacy, it has gone down hill so much. I’m a very patient person to say the least but I get medication every 30 days. It’s been 34 and they are refusing to give it to me. When I called the pharmacist was the rudest person I’ve ever talked too, she said I refilled it on a date I clearly did not, I took a screenshot of the last yr of refills and wouldn’t let me talk just kept saying “no you can get tomorrow goodbye”. Even totally ignoring the question about why they switched my insurance when I didn’t and why it says ready to be picked up but they won’t give it to me. Just absolute chaos there. Even my doctor doesn’t understand what’s going on. 100% leaving this pharmacy after this and recommend not coming here. Not sure what happened but they are terrible and rude.

Update: my husband called, my doctor sent in a different script and they said they still couldn’t do anything. She said she changed the insurance to e script which she did not have any permission to do. And she also told him she NEVER talked to me. I don’t know what this pharmacist is doing but it’s not her job and she shouldn’t have it. Im actually worried someone like this is in control of some people’s livelihood. Unbelievable. Please save your sanity and do...

This is the worst ran pharmacy I’ve ever seen. Be prepared to spend 30 mins minimum in the drive through. I dropped off a prescription WITH my insurance card which they returned saying it was on file. Proceeded to run errands around town, called an hour or so later and was told 45 more mins. Returned the next day, spent 45 mins in the drive through and was told there was an issue with insurance. Didn’t have the card with me so I can back the following day and went in. Waited about 20 mins inside, gave them my card and was told there would be a 45 min wait until it would be ready! I told them it was already ready and I wasn’t waiting and to get it filled now. They messed around a few mins saying they’re working on it and then came back and said they didn’t even have the drug there! Told me it never came in! This is now 3 days in and they told me to come back Monday as it wouldn’t deliver over the weekend. I call Monday and I’m told it arrived, but they were filling the back orders. They finally took my info and said they would text me when it was ready. Looks like it will be ready on day 6 after 2pm. Glad it’s not a really necessary drug! I don’t recommend this pharmacy at all. You’d be better of succumbing to...