Midwest Retro — Local services in Troy

We are thankful to find Midwest Retro! The owner is very welcoming as soon as you walk in, and you’re greeted with a smile. Every time we go in there he is knowledgeable and very helpful! His shop is loaded with a lot of consoles, classics, and hidden gems. Every time we go in he has new trades or items. The pricing is very fair and affordable! He’s also very sweet to my 8 year old son sharing tips and tricks and gives recommendations for games and just overall great conversation. it’s always important for me as a mother to walk in and my child is greeted with respect and smiles! Caleb the owner is also very easy going and personable.

We are so thankful to have Caleb and his store in our community. He’s a GREAT guy, and we are thankful for his service! We needed a small town and locally owned game store that is a small business!

He’s always receiving new trade ins, it makes it a fun little hunt every time we visit :)

He always goes above and beyond and events are also very fun!

I highly recommend at least walking in and checking out the store! You’d be surprised what you find!

He also has new games and is always looking to build his store collection! He is honest and down to earth.

His store continues to be our favorite gem hidden in our small...

Bad online customer experience. Read below for more details.

I went to the Midwest Retro's Whatnot live stream on June 20th after being linked by someone who mentioned to me they had very rare Nintendo 64 and vintage games.

I saw they were showing off a beautiful copy of Majora's mask which was resealed in a 3rd party shrink wrap. A user in the livestream chat room asked about it and I noted in the chat that the game was not factory sealed. Midwest Retro's owner then pulled a second copy out and I noted the same thing. In spite of these games being resealed, they still looked to be in very nice condition and I was still an interested buyer nonetheless, excited to see what else they might have for sale.

In response to me noting their resealed games were not factory sealed, I was banned from the livestream. In addition, Midwest Retro started yelling insults at me in front of his very large live audience (about 30-40 viewers). Horrible customer service...

I visited the store on a weekend and browsed for about 10 minutes after bringing in some items to potentially trade. Unfortunately, many of the items on display were in poor condition and housed in heavily worn and beat up cases in which the games would be better as frisbees for their dogs. I brought in several trades, but the offer I received was surprisingly low and seemed arbitrary — the staff member appeared to give a number off the top of his head without evaluating the items.

Additionally, the interaction was less than welcoming. An employee was using inappropriate language when I arrived and did not demonstrate much professionalism or courtesy throughout the exchange. Another small local business was being bad mouthed. I ended up taking my items to another game store and received a significantly better offer. It was disappointing, especially after...