Rocky Mountain Chocolate Factory — Local services in Troy

The customer service sucks. I was given a counterfeit bill of which I brought to the manager's attention immediately and she assured me it was real. The next day I tried making a purchase at a market with the bill and was so embarrassed because the manager at the market said it was a counterfeit because it turned black with their pen and had no fibers. After immediately calling to bring to RMCF's attention, I was told I could bring it back in which I did. My issue is, I live about 35 minutes away in clear traffic and the manager didn't take the time to sympathize with my situation. She exchanged the bill, said she was sorry about that and kept right on baking cookies. Working in customer service many years myself, I would've apologized and offered something to my customer to assure return business. In addition to this, I'd gotten sick on my drive there so I asked for a bag and she made me feel as though I was irritating her. This was the most expensive damn cookie I've ever bought. Nonetheless, the worst experience I've ever had. One faithful...

Really disappointed by the experience I just had in this store. As a retail manager in the mall, I’d hate to have someone visit my store and feel the way I was just made to feel. I walked in and asked for an item that was sold out, but was told that it could be made for me. Great. Three women walk in as my item is being prepared. I’m asked do I mind waiting so that she can take care of them if they know what they want. Um, sure? All 3 women are purchasing, and all items need to be weighed, packaged/prepared, and rung. Why is their time more valuable than mine? They shouldn’t have to wait for my one item, but I should have to wait for all three of theirs? I announced that I was leaving so to disregard my item and was met with apologies and attempts to bring me my item at a later time, which confirms to me that she knew she was totally wrong for taking those women before me. Fortunately for those women they all benefited from looking more alike with the salesperson (likely store manager) than I did. Microagressions...

Have visited here a couple of times to find that for the most part their chocolates were alright, if a bit overpriced. However, I have never - and I repeat - never had a negative experience eating chocolate. I am by no means a picky person either: I’ve eaten all sorts of exotic type foods to my contentment. And let me tell you: I bought a snowball truffle and almost vomited from it. Why? Because it literally tastes like vomit. Raw, I drank too much, type of vomit. I will never risk that awful of an experience at Rocky Mountain chocolate...