Beyond Nails & Spa — Local services in Tucson

I have lived in Tucson for almost a decade and I have gotten my nails done at LEAST 100+ times while living here and 90% of all those times I came to THIS salon. I was a loyal customer, hence the word WAS. I called last evening to set an appointment for my daughter and I, and the manager lady who answered said to come at 6:30. So we did, on time. She rushed through the nails, and when I had stepped aside to get cash while she was doing my daughters nails, she rushed so much that she didn’t even have my daughter wash all the dust and grit off before painting. That really didn’t bother me too much, it was when she started talking to her co workers in her native language and then seeing her put a nail polish in her pocket. Well I had chose my color, and explained how it was sheer and that I wanted a couple coats. When I was looking away talking to my daughter while she started painting, I looked down as it came out of the UV light and had realized she put on an “under layer” of black nail polish because she said it was to sheer. Well it was closing time and she was already rushing and I didn’t want to argue, I truly tried to like the nails, and paid over $100 for our nails including a tip. Well today I woke up and just really didn’t like my nails because it wasn’t what I requested or wanted, so I called to be with my regular tech and she said she would fix it- which already made me feel uneasy. Well I go in with my daughter and explain to her again what I had wanted and she painted 3 nails and said “see, you can see the nail” and I said “I know, that’s why I like an extra coat” which she snapped with “well how many coats?!” I told her just one extra so 2 coats total. Well she started to paint only one of the 3 nails she painted and started saying something about making sure it looked right to me this time but the part of the sentence that made me decide I no longer will go to this nail salon is when she said “Don’t come back unless you have money” (I had cash I was going to pay her for fixing them, even though she made the mistake and displeased a customer, I was STILL willing to pay her a cash tip for FIXING HER MISTAKE) Who says something like that to a loyal customer… well I ended up deciding if she wanted to say I had no money, I didn’t give her anything considering they are supposed to fix mistakes for free anyhow. The comment got to me because how is a business manager going to tell a loyal customer “don’t come back unless you have money” when I was in the salon less than 20 hours prior getting a nail job not even worth $90 and I tipped her 15%. (Not 20% because of being rushed, and not painting my nails like I wanted) one of my nails are crooked and she didn’t even get the acrylic closer to my cuticle line. The color is the color I wanted now, but just look at the actual nail shape. I circled it, you can definitely see how crooked it is. Normally I wouldn’t even care, because I loved that salon. It was honestly just the comment trying to degrade me as if I didn’t have money to be there in the first place and that’s what lost me.

I wouldn’t recommend, they aren’t very nice and they are constantly talking about you while getting your nails done like you’re stupid and don’t...

I loved going here, I had been going for a maybe a little over a year. Then life happened and I couldn’t afford to go, so I started doing my own nails (I used to be a nail tech, so I could). One day, I wanted someone else to polish my nails, so I went back. My word was Lisa ever rude! She complained the whole time, in Vietnamese of course. Chalk it up to her having a bad day. So once again, I stopped going. Then I decided to STOP doing my own nails and went back to have Lisa do my nails, I always requested her because I like her work, she did a beautiful job, and this time she put “bling” on my nails! When it came time for a fill, that’s where everything went wrong. She went to file the bling off and slipped and the drill (which had a very mean looking metal bit on it) ate my finger! It hurt so bad, I wanted to walk out, but I decided to let her finish. I wish I kept the photo, the damage was gnarly. Anyway, I knew she felt bad, she kept apologizing and gave the fill to me, no charge. Mistakes happen. Two-three weeks later I went back for another fill, I figured she knew the damage done to my nail, she would be the best person to work on it, rather than finding a new place and having to explain everything. This time Lisa just did not want to be bothered with me, I could tell she was done, she complained that I washed my hands with soap and therefore, couldn’t polish my nails correctly (she could have wiped my nails with acetone to get any soap residue off, but I guess it didn’t cross her mind) my nails looked messy, even without the polish. This is when I decided to find another establishment, so far so good with them, I now make sure to wash my hands without soap ;) Just yesterday, 1-2-21, I went back to Beyond nails (sigh, I’m a glutton for punishment) all I wanted was a polish change, and I didn’t feel like driving across town. Beyond nails is by my house, so...I went there, the place was empty. I thought Lisa would do them, nope. I was led back to another lady who did a fabulous job, but when she was almost finished, Lisa came back and started talking to this lady. After Lisa walked away, the lady started in on questioning me if they did my nails, or if I did my own. I told her no, I didn’t do my own, she asked where did I have them done, and I told her!!!! I shouldn’t have done that! They’re all connected, you know! When she was done, I walked out with a THIRTY DOLLAR!!!!!! Polish change! What the hell! Ok, I had two polishes and a stripe put on, nothing major, not worth $30! So now, I’m officially done with Beyond nails, I just can’t even believe it! I did nothing wrong! Lisa filed my finger off! Not me. I’m really sad, because I did like this place, which is why I kept going back, but no more. I just hope word doesn’t get out to my other place I go to...

Just moved to Tucson and looking for a good nail salon. This one is not it. When you arrive there are no instructions how this salon works. My technician did not speak english so communication as to what I wanted was difficult. Other technicians tried to translate, but it was in vain. Once seated there is a menu to choose which type of pedicure I wanted. I chose and pointed to the one I wanted which was $40. The technician pointed to a different service that was more expensive. Three times I had to tell her NO and pointed to what I wanted. I didn't appreciate the up selling tactic. Her technique was a little rough, but the leg and hot stone massage was great. Once polish was applied she moved me to another location to dry. When she thought it was dry, she rubbed her finger over the toenail and smudged the polish because it wasn't dry. I said something about it and I got a blank stare, so I showed her what she did. Seems like it didn't matter to her. Another technician came over to help. She rubbed the polish off in that spot down to the nail and applied a blob of polish over it. There was another toe that the polish had a knick on and she applied a blob of polish over that. No top coat was added to seal both toes. With the toe spacers still on I walked barefoot across the room to another technician who wanted to put my flip flops on with the spacers still on. She dragged my foot to slide into the flip flops which bent my little toe under my foot as she continued to pull it into the flip flop. I said my toe was bent and the reply was "oh we can fix the polish." The hell with the polish, my toe was hurting. Nobody seemed to care. I remarked that I wasn't happy about any of this. Silence. I went back to the drying location. That was when I decided that if this salon was not professional enough to fix their errors correctly, I would find another salon to repolish my toes. I did and it was an additional $20 I hadn't planned on spending today. This was not the worst pedi I have had in 30 years, but it sure came in second. What this salon lost today was not only me as a customer, but I was on a mission to find a good salon to treat a party of 10 for a wedding in next month. The salon that did the repolish will get my business. I felt like I shouldn't have to pay for this sloppy pedi, but I did anyway. Needless to say I did not leave a tip. Go somewhere else if you want...