Daniel's Jewelers — Local services in Tucson

A two year ago my husband and I went to Daniel's in the Tucson mall to pick out a wedding set for me and at that time the customer service from the store was on point and we had a great experience. We just paid off the set a couple of months so my husband and decided to go go to the park place mall location and see if we could find another band to go with my set. At first it was going well they had a ring that matched and it looked amazing with my wedding rings. Once we started the checking out process that's when things started to change. They kept telling us that they couldn't tell us what the monthly bill would be and that we would have to call either the Tucson mall location or customer service. However when the gave us the agreement to sigh they had but a monthly amount and had my husband sign saying we would be pay X amount. So of course he signed it and we carried on with our day. About a week later we get a call from customer service saying when our first payment would be due and how much the payment would be and the pay was 50 dollars more then what we signed on the agreement. My husband asked them what had happen and why is our payment so much higher, the customer service representative was very rude and said that the agreement he signed is just an estimate and asked him if he really want to pay on the ring for the rest of his life. When he asked if there was a supervisor he could speak with she just started arguing with him and told him to bring his paper work into the store to have the payment adjusted, when my husband tried to explain that we live 80 miles from the store, she just stated that's the only way to fix it and hung up on him. He called back to try and get help and still got no where. We are very disappointed in the way we were treated especially being returning customers that have a good history with them. We will never go back into Daniel's after...

I will never again shop at Daniel's. They have taken what it's supposed to be a magical and wonderful and exciting time in my life to something that is stressful and frustrating. My fiance purchased an engagement ring for me from them I noticed almost right away that the diamonds was loose and the prongs were bent in a way that they shouldn't be they were crooked and some were straight. I took it back for them to repair it to which they responded if we send it to the jeweler who made your ring he will charge you to fix it and if you sent it off to corporate you won't have it to for 6 or 8 weeks. Well when the rain was done they never called us to let us know when we call to check on the status they said it had been done for a week just no one bothered to call us to do let us know. We went back to pick it up and notice that it was worse than before in order to get the stone and they used what looks like pliers and flattened out the metal. When I brought this to their attention the sales gentleman said it didn't look that bad it looked horrible! I told him that needs to be fixed and they are the professionals and they should have never let the ring leave their store looking like that. They proceeded to tell me they were going to send it off to corporate which could take again 6 to 8 weeks and that it would possibly have to be recast it which means an additional charge for me for their screw up and they're in incompetence to make a ring. This should have been an exciting time of going to holiday parties and when family ask to see the rain be able to show it off. But I have been without a ring for over half of my engagement now. I'm getting married in 50 days and I just now got the ring back no apologies no sorry nothing. It's not worth saving the few dollars that you save by...

So hello first I would like to start by saying that this company acts as if it is a franchise between different stores so once you go to one of the stores where there is Tucson mall or Parkplace mall they want you to just stay with that store only. Then second of all if you build a relationship with this company you’re building a relationship with Daniels Jewlers customer service not the store then when you get approved and you make all your payments on time they still do not value their customers and take that into credit So then when you have an issue you have to take it up with Daniels Jewlers customer service not the employees in the store the employees in the store couldn’t tell me what my monthly payment was going to be they couldn’t tell me a exact amount of how much I got approved for then when I tried to address them all they kept telling me was I’m sorry I’m sorry I’m sorry call customer service then customer service hung up on me when I questioned them and told them what I had on paperwork documents and signed and they still did not budge on my payment that I originally signed on documentation for and then they change the payment significantly amount not happy at all do not recommend having to deal with their customer service or customer service does not care and I will never be using...