Dillard's — Local services in Tucson

Worst experience I've ever had here this Holiday season shopping. I've shopped at this same store every Christmas/Valentine's Day for 10+ years to get a specific Estee Lauder Beautiful perfume set with the extra Holiday make up gift set (Cost of $130+). 12-2-17 This year the store was out of the big gift set, so the Beauty Advisor LeeAnn was very helpful and looked on the computer and seen that other stores outside the state had some in stock and she said I could pay for it and it would be sent to me. She swiped my CC for the full amount in 2 transactions and promised me the set would be sent to my home free of charge. I thanked her and left happy. 2 weeks have went by and I get an email saying my order has been canceled so I go to the store on 12-13 to find out what is going on, because at this point it's far too late to shop for this very popular gift set anywhere else. When I arrived at the store I was greeted by Martha, who basicaly told me "Yep, sorry we had this happen to a lot of people". When I asked what she was going to do to make up for this mess up and over sell, she said "nothing". I have never been treated so poorly and rude by an Estee Lauder Beauty Agent, so I immediately ask for a full refund. She says I was never charged for the gift set, and would only give me a refund on the perfume part. Even with my receipts and showing her my online bank statement that showed them pulling both sales from account. She rolled her eyes and said she'd call the manager. After about 5 minutes an Area Sales Manager named Renee came out of her office. She had an attitude before ever talking to me, like we were bothering her and her office time. I fully explain the situation and show her my online bank statement for the past 2 weeks showing her I was charged and never refunded. She replies "We don't charge for online orders, you only get charged if it is delivered." Even after showing her the debit transaction and no refund in 2 weeks. She then called security on me while on hold with Dillards corporate line (No reason, I wasn't yelling or threatening). All said and done I've been given a PARTIAL refund of the perfume and have to go back tomorrow as they investigate the situation On my missing $58. For a manager Renee is absolutely unprofessional. The 2 ladies working this specific store on 12-13-17 have no idea how to treat customers, have ZERO customer service, and basically call their customers liars even when all the proof is directly in front of them. I will never return to this store again after this is over. I walked out of this store and straight to Macy's Estee Lauder department and explained my treatment over at Dillards. Lauren at Macy's was completely shocked and appalled that an Estee Lauder Beauty Agent would ever treat a customer that way, as it is not the way Estee Lauder would allow for its product line. I bought the largest Beautiful Gift Set they had (not the original one I get my wife every year) but bigger, just out of spite of Dillards. Not only did the Macy's worker Lauren apologize for the bad agents at Dillards but she took great care of me and even gave me a $20 gift card to use next time I shop. NOW THAT IS HOW YOU TREAT AN ESTEE LAUDER CUSTOMER!!! I will be reporting this incident to Estee Lauder corporate, via email and telephone tomorrow. Goodbye Dillards from a 10 year customer, Macy's will be a new store to shop for my wife✌💯

5890 E Broadway Tucson,...

This Dillards is ghetto!! The Ralph Lauren associate discriminates against age. There have been two instances where she discriminated against me.

First time she had an attitude because I wanted to take my items from polo and purchase them at different counter. I was buying my gf an item at the makeup section and wanted to pay all together. I was courteous enough to ask her if it was ok with it, to which she said yes.The associate then proceeded had the audacity to have a security follow us around as if we were stealing. Second incident I was in the ralph lauren section (her section women with glasses long brown hair) she absolutely ignored me but was nice to every other customer except me. I was the only one she had a tone with. When I asked her to try on a shirt she rudely gave me a whole different shirt because she didn’t want to “refold the shirt”. If she doesn’t want to do her job maybe she should quit?? I let her know I only wanted to try on the one I picked for the color to see if it looked good on me. She then told me not to unfold the shirts I wanted to try on??? What is the point of taking the shirt to try on if I can’t unfold it. I get working retail can be hard but if a customer isn’t being rude I don’t understand why she should treat me any different. Which is why I say she’s either racially profiling me or being agist. Jokes on her because I am a loyal dillards card member and my whole wardrobe is only ralph lauren. She could of made so much commission of me but I will no longer be buying from here.

This is why department stores will soon be of a thing of the past and why people are moving into online shopping.People no longer choose to deal with pushy rude sales associates who think they’re better than their customers. We have online shopping now no more need for uncalled rudeness/discrimination to loyal customers.

I would of put her name down but she’s never had the decency to give out her name unlike other dillards associates who usually do so. I’ve never have had an issue with any other associate but this associate ruined the whole dillards experience. She should be fired immediately for...

My sister sent me shoes from Utah and I tried them on and they were fine for the first hour. But after that they felt tight and I got horrible blisters from it. Seems they were long enough but I needed them to be wider. So instead of ordering on the net again I wanted to take them into the store and make sure I got ones that worked well. When I first brought the shoes up they said they could not do anything without a receipt not even a store credit. So I got the information from my sister. They looked at the shoes and because they thought they were too worn (which I only wore them a total of two hours) they said that they could not take them back because they could not resell them. I then called customer service to see if I could get help from them so I was not stuck with shoes I could not wear. They told me the same thing that I could not even send it back to them because it was worn. How on earth are you supposed to find out if shoes work or not if you don't wear them. They gave me no options whatsoever. I work at a baby store and we are not supposed to accept items back that have been washed but we do because we don't want the customer to be angry and not stuck with something that they can't use. Obviously customer service is dead and Dillard's only cares about money and making the customer pay. My sister and I both will never go back...