DXL Big + Tall — Local services in Tucson

So the first time I went to this store I was really happy with the products and the customer service. I went in there today to see if I could exchange a couple pairs or shorts that I bought last month because after only wearing each pair a couple times the buttons broke off. The salesman said he wasn’t sure if they could do that and went to ask his manager. He comes back and says that they can’t do that because I bought too small of a size and that I needed to go up a size. The one size I bought is a little smaller and I don’t need a belt when I wear them, the other ones are a size bigger and I use a belt when I wear them. The reason I bought both sizes is I don’t need to wear a belt with the smaller size when I’m playing golf and the shorts fit perfectly. The bigger ones I use when I’m wearing them casually and use a belt especially if I tuck my shirt in. He also told me the reason the button broke was because of the pressure my body weight puts on it, and the thread can’t handle that kind of pressure. Look I know I’m a bigger guy but I also don’t by clothes that are too small for me and obviously I know I’m bigger because I’m buying clothes from a big and tall store. So in the end they wouldn’t exchange them and also insulted me which normally I don’t care about that, but that’s not a professional thing to say to a customer. All I wanted was the shorts either fixed or exchanged, I didn't demand my money back nor was I rude to the staff. Bottom line I’m pretty disappointed by the customer service I received. Hopefully they’ll see this and try to...

Honestly, I’ve been a customer of DXL for years across multiple states. This was quite disappointing. I was made to feel like a disgusting slob and basically told in so many words I should be embarrassed, the gentleman used words like horrified when describing a supposed review that was left before of which I did not leave. I was also told that this gentleman‘s boss Was “horrified” By the condition my shorts were left in. I was basically forced into a return This go around. I was told that there was nothing else they could do to help me. I feel abandoned by the DXL family. A customer should never be told that a manager was “horrified” by the condition of something or that the boss of the manager was “horrified” by a review of which I’ve never left a review before but now I am. I left there embarrassed and essentially helpless. I feel completely ashamed and like the staff was beyond pretentious and higher than tho! Maybe try hiring staff that are my size and more sympathetic to the situation! Especially when I’m spending this type of $$$ to feel...

Had an incredible experience at this location and can't recommend it enough thank you Mark for all your help!

I came into this DXL location looking for an outfit for my wedding that was taking place in 3 weeks. I know bad planning on my part. I'm sure other men that shop here can relate but I dread clothes shopping especially for more formal clothes and just had a lot of anxiety going into the store. Mark helped us upon entering the location and was amazing. He measured me and collected multiple different combinations of slacks, button ups and suit jackets to try on. I ended up finding an awesome outfit thanks to his great recommendations. Mark did such a great job finding my an outfit that looked great but more than that he really made me feel comfortable and relaxed during the experience. I'm really grateful to the kindness and service I received during this visit and can't...