G Nail Salon — Local services in Tucson

This rating is Solely about my experience with the nail technician, Andy. First of all, I've been a patron to this salon for the past four years, and I've NEVER been treated so poorly by any of the staff there, EVER. I always tip everyone there 20%, especially if I have an unusual nail art design request. I went in around noon, asking for a gel nail color change. Andy asked me if I could come back later. I said I could, and waited for him to tell me when. He didn't give me a time frame to return, so I asked him when I should come back. Actually, he says as he got up to check the schedule book, they're all booked for the rest of the day because they're busy during Memorial Day. No problem, I said, and I left to get my tires replaced. Four hours later, I decided to see if there was anything that opened up while I was gone. I call, and Andy answers the phone, saying he has time to do a manicure (I'm not sure if he knew it was me again). I return, and he asks if I'm the one who called in, and I say yes. He has me sit down, and asks what color I wanted. I had to ask him to show me the color samples, and he gets up with a huff, and retrieves the samples. I chose the colors, and he puts the foil on to remove the gel color. He then asks me about the length I wanted, and I reply 'I just want them to be even'. My two thumbnails tend to break along the edges, and I asked if he could put acrylic powder on my two thumbnails to strengthen them. He tells me he doesn't do powder, he only does mani-pedis. The techs that do powder are on vacation, and the other nail tech behind me who does powder is all booked up for the day. I told him I was just curious if he could squeeze me in if it's only two nails and not a full set. He says he's not able to, because someone is already waiting for him. No problem, I say, we'll just do the regular color change. He asks me again about the length, and I repeat that I just want all the nails to be even. He was becoming confused, so I tried to work through the language barrier by showing him what I meant by covering the amount of nail I wanted cut. He's still confused by what I meant by "Even". That means, if my index finger nail is long, while my ring finger nail is short, cut the index finger short so it's even with the ring finger. He then snaps his lamp off and tells me "My English not good enough to do your nail. We have right to refuse service to anyone" I ask him why he's refusing me service, that I was not trying to frustrate him, I'm trying to communicate what I wanted. He still got up and walked away, began cleaning the pedicure station. The tech I usually use, spoke to him in his language, translating what I was asking him. Andy still shook his head no. He said "I'm not doing it because you're being difficult". The numerous other customers watching were visibly uncomfortable. Andy told me to leave. The other tech looked like he was in tears from embarrassment, and told me he'd do my nails if he wasn't booked, but he couldn't do anything once the other guy refused service. I asked for a manager, and Andy said "I already told you, he's on vacation" and told me to leave again. I said I wanted his name and number to contact him when he got back. One other tech pointed to the stack of business cards, and looked away. I asked for the technician's name, and Andy exclaims 'I'm Andy, go ahead and talk to my manager!" And I leave completely humiliated.

Andy's unprofessionalism caused embarrassment to not only the business and his colleagues, but to the many other customers who witnessed the entire interaction. I will definitely follow up with the owner when he returns, because the way he treated me was beyond inappropriate and downright wrong. He removed the gel, meaning he kicked me out when they were incomplete and prone to more breakage . That particular technician lost my business forever, but all of the other techs are extremely friendly and do...

I checked online the price for a new set. Online it says $27. I go in and they were nice at first. I sit down and the guy started doing my nails. I noticed pretty quickly that he didn’t put very much powder on one of my pinky nails. I asked him to put a little more because it looked thin. He didn’t. I asked again and told him I don’t want it to break. He told me that if it breaks then it’ll break from the bottom. I said to him it shouldn’t break in the first place. He ignored my request to fix the nail.

Then when I go to pay I’m told it’s $30. I look at the sign and see they have a little thing over what was the original price of $27. No problem it’s $3. I simply told them “ok, just a heads up but you may want to update your website as well. It shows the set being $27” One of the ladies told me “it changed, it’s $30” I responded “I understand that, I’m just letting you know your website says something else, you should update it to reflect the correct prices” to which the woman responded “It changed. Long, long time ago. You still pay $30” I do not appreciate the attitude I received towards the end nor do I appreciate the guy doing my nails flat out ignoring my request to fix one nail. I used to love coming to this place but I don’t think I’ll ever return after this. Their service has seriously...

I recently visited G Nails and I couldn’t be happier with the experience! We treated ourselves to two signature pedicures and one gel manicure, and the service was absolutely outstanding. We were pleasantly surprised by how quickly they took us in, which was a huge plus.

**Pedicures: Susan and Lisa were our technicians for the pedicures, and they were both fantastic! The massages during the pedicures were wonderful—so much better than other places where it feels like they’re just rubbing your legs.

**Gel Manicure: Lucy did my gel manicure, and she was equally impressive. She helped me choose the perfect color (soft white, white nail girlies… try it!).

**Pricing: The total for two signature pedicures and one gel manicure was $145, which I felt was very reasonable for the quality of service we received.

**Overall Experience: The shop itself was clean, well-organized, and welcoming . The staff was attentive and made sure we were comfortable throughout our visit.

I highly recommend G Nails to anyone in need of nail services. I will definitely be returning for my...