Splash Nails and Spa — Local services in Tucson

Today I had an appointment for a gel manicure. 20 minutes after my appointment time I sat down to start my manicure. This didn’t bother me much since I can tell the place was busy and just opened for the day. The lady who was doing my gel manicure seemed to be either the owner or manager. Most of my manicure she was up cleaning, fixing other peoples nails, or making appointments. I wouldn’t have minded normally but I did pay $50 for a gel manicure with a design but got less than half of the service I asked for. I got my design but my nails were still stuck to my skin due to the nail polish, the “massage was 10 seconds without being rubbed in completely before applying the warm towel on my hands for 10 seconds. By the time she was telling me I’m done, my arms and hands were still wet from the water and lotion that I had to dry them off myself. During the hour of my gel manicure, the owner/manager was with me for only 20 of the minutes. I have been coming here for months now but this is my last time. I refuse to come back to pay $50 dollars for a simple gel manicure plus design but only have someone with me for 20 minutes out of the hour I was with her. The other clients were more of a priority over me. It seemed like they only were interested in money over...

I have been going to Splash Nails for over 3 years. My technician is Janet and she is gentle, professional and has become a good friend. In the time that I have been a customer, I have seen the entire staff work hard to care for anyone and everyone who comes in the door, scheduled or not. Yes there are times that are busier than others but in those times this is what I see. Someone comes in the door and you can immediately see the staff silently looking at each other to see who can accommodate the new person. This is at the same time that one of them will speak up to acknowledge that person. If everyone is busy with a customer they cannot jump but they will acknowledge and address the new customer. The staff is always very observant and will jump up to turn your water off if needed or to make it hotter or colder if you need it. I have never and I mean never in all this time experienced any tension in the room between the staff. I've seen some bad reviews on this page and want you to know they are accommodating and professional with everyone. The bad news is, my Janet is getting...

Went in wanting only a fill, she immediately started dogging my nails and hacking away at my old acrylics. I was there almost an hour and a half if not longer just to leave very unhappy. I instead left with a full new set and paid way more than expected (total of $50). My sister also got nails and is unhappy. Not only did they mess up but they hurt us, nails crooked, bumpy, sharp spots, super thin, some longer than others, shaped weird and clumps of acrylic still underneath and around nails. Our fingers are in pain, cuts by the cuticles and even burned our nails with the grinders to sand our nails down with. Workers definitely weren't that friendly, lots of attitude and seemed more interested in themselves then making the customers happy. Not to mention, they made us feel like an inconvenience and came out talking to us with mouths full of food. Not happy at all, and definitely won't be back. Do NOT go here unless you want crappy service and hideous nails. Truly want my...