Ordinarily I'd give Potosino a 5 star review. I eat there nearly everyday, placing the same order each time, never complaining when the order is wrong. I order a California burrito and a $1 bean burrito, I ask for 3 red and 3 green sauces because I mix them, after mixing them I have 4 1/2 or 5 sauces. Every employee except for one has been outstanding every time I come in. I've come in at least 1000 times in the last 3 years. I don't know the particular employee's name, but she has been working the cash register lately. She is black, or a black mix, and she's the only employee there who fits this description. 2 weeks ago she made up a lie and tried to tell me I could only have 2 sauces per item, and that I must pay $1 for the extra 2 sauces. I was furious, but I took the 4 red, and let it slide. After that incident I inquired with every employee there, about what the policy is on hot sauces. The response I received, verbatim is that "there is no policy, and that she was stupid for arguing with a customer who comes in every day." Well I came in on 8/10 around 6 pm, and the same employee pulled the stunt again. This time in front of a lobby full of people. She immediately became hostile and combative, taking a big huff before trying to make me pay for the extra 2 sauces. This time I questioned her. I did it without raising my voice, without threatening, and without swearing. But she felt the need to threaten to kick me out and to call the police. I asked where it says the policy about sauces on the menu or in the restaurant. I asked who told her to enforce this policy, her response was a lie "saying the lady who works during the day who sometimes brings her kid told me I could only have 2 sauces per item" That never happened, and as a matter of fact, since her first stunt, I dealt with that woman in question and she had no problem giving me my 3 red and 3 green each time. The black lady refused to satisfy me by giving the 3 red and 3 green, like I received every time except twice in over 1000 visits! This woman became combative and defensive to my questioning. I placed my order to dine in so that I could enjoy my food with sauce, the only way I'll eat burritos. With just 4 sauces between 2 items I'd only enjoy half of the first burrito at home. So I calmly stood and waited for my food, when it was ready she attempted to force me to take it to go despite my ordering it for dine in. The short older woman did the right thing and served my food on a tray. The black woman, who was the cashier, is supposed to be the front line face of your company! She's interacting with the customers, and the way I've seen her interact with customers, and now with my experience with her, the only thing that can be done to make this right is to fire her! The way this woman treated me makes me feel that your company doesn't care for customers. She threatened to call the cops on me, and might have; over nothing. She tried to kick me out of the restaurant because I was calmly asking questions. She made an ass of herself and of the company in front of 40 people in the lobby, and now this long time super loyal customer, is left questioning my loyalty. I wanted to go in last night but didn't, because I didn't want to deal with her. I want a california burrito tonight, but I will not drive out of my way to deal with that woman. There are plenty of places to eat in Tucson, small local business's should realize that customer loyalty is #1 when it comes to running a small business, especially a restaurant! That woman's snotty response and excuse for trying to charge me for sauce is that "it's a business" well she clearly doesn't understand business if she's willing to alienate a customer who's spent on average $10 each time visiting over the course of 1000 + visits in just 3 years; instead of parting with the $.05 sauce cup. If this woman isn't fired I don't know if I can bring myself to continue going out of my way...
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