Planet Fitness — Local services in Tullahoma

Good ol PF, I’ve been meaning to post a review for y’all. I’ve got quite a different perspective on Planet Fitness than most, so this may be longer, but I promise it’s worth it. First off I’ve been to a TON of Planet Fitness’s Oklahoma, Florida, Iowa, and a few other states, but in Tennessee I’ve now been to 4 in this state, and I can say from the areas I’ve been, this is the best. Cleanest for sure, I actually like the layout more than others, spacious but full of equipment. I’ve definitely been in bigger, but almost everything you’d need and want to do is in this Planet Fitness. Now to change it up, I actually worked here for some time. I gotta say Mrs. J the lead manager has amazing work ethic and exquisite attention to detail. That is a big reason the gym is so clean, it’s cleaned almost every 30 minutes. The job was nice, I enjoyed helping people and making people smile, along with them making me smile. Chance (the Personal Fitness Trainer) is a great dude, the most helpful and least judgmental Personal Trainer I’ve met. In all, this Planet Fitness is much like a community, you can’t find that a lot of places and it is to be cherished. Every once in a while they will have complications, one of team members might have an attitude, but 90% of the time it’s a good environment, that you can be yourself at, but further more BETTER yourself at. I know you’re reading this Mrs. J and I’d like to thank you for your hard work in keeping the gym up, along with the team members,...

One star is still to much....

Let me start by saying I have been a PF member for going on 4 years. All of that time being at the Cleveland, Tn location as that's where I lived up until recently. I attempted to transfer my membership from Cleveland to Tullahoma, and the employee inside the tullahTul location told me that you can't transfer memberships and that I'll have to make a new account at this location and then I can cancel my old one. So I tried to do just that. Only to get told, that I have 3 accounts under my ohoph number that aren't mine.. and all 3 are out for collections. So at this point I have a total of 5 accounts. (My old one from Cleveland, the one i just made for Tullahoma, and the 3 that aren't mine and they confirmed that they aren't mine but they can't do anything about it) They charge me immediately for a month of membership when it was only supposed to be a joining fee. Then I get denied access to the gym because of the accounts that aren't mine that are in collections. AFTER she made me pay to join again. So now im being charged for two PF accounts and I can't even use the gym. They told me I could come cancel for $58 per account (all 5). The lady was extremely rude and was getting smart with me like I was stupid..... WHAT A SCAM. I'll just cancel payments to my TWO memberships at my bank. And to think I was about to drive 30 min one way each day to go to...

Okay I just want to start with I love that this gym is open 24/7. And I love that’s it has showers and a decent sized locker room. HOWEVER, both me and my boyfriend signed up for the basic memberships using the same debit card, but on different days. He said the guy that entered his info entered it into the computer system from his phone (boyfriends phone) and acted like he was in a huge hurry to get out of there. The payment that night was taken out of our checking acct for $10. Fast forward a couple of nights and the lady had me set up my app and put in all my banking info. It charged me $54 that night to sign up…… FOR A BASIC MEMBERSHIP! Why??? But she couldn’t give me an answer. Fast forward to today when I check out our accounts and it has taken $10 from our checking for mine, but whenever I logged onto my boyfriends PF account, it says that the banking info is not applicable. So they charged $25 to our secondary card. They’re refusing to waive the late fee, even though it was the workers fault (he was the one that put the banking info into the system, not my boyfriend). Sure, there are a lot of good amenities to the club, but this is unacceptable, and we won’t be back due to the dishonesty and arrogance of the workers...