Verizon — Local services in Tumwater

DO NOT do business with authorized dealer of Verizon and go to the corporate store. The only one in the area is at Capital Mall. Take your business there! We went into this store with hopes of transferring one of our phones to a phone that we own. While there we were sent home with a quote that was too good to be true. After looking it over we headed back into the store to accept the deal. They gave us a copy of the promotional phone prices that we were supposedly eligible for and were beyond happy. We signed the promotional contract and then were told to just sign here as well. Without questioning we signed two times. One was the promotional contract and the other was apparently our new bill that was NOT the amount we agreed to! We left with our correct estimated bill quote and our promotional contract. Then our bill comes and is NOT what we agreed upon. They did a bait and switch on us! They were charging us double the agreed upon price for our new phones because we were foolish enough to just sign here. Luckily we called Verizon and After explaining everything they honored our contract we had left with. If we did not hold onto this piece of paper I’m Not sure what would have happened but grateful the “real” Verizon took care of us! This independent dealer is shady! Please take your business to Capital Mall where you will be...

Shout out to Jesse Gillihan and Chase Morrow for the best customer service I’ve had in a long time. I started having problems when I was at the Verizon store in Lacey and I switched to my own account, about 1 month ago. I returned to the Lacey store and they was not able to fix the problem and told me I should call customer support to receive help. I did that and the customer support said there was nothing they could do it was a problem with Apple. So I called them and they told me there was nothing they could do because it’s a problem with Verizon. I again called Verizon customer support and I was on hold for over an hour and I was hung up on three times. I was so frustrated and didn’t know what to do. I decided I would try to go to the Verizon store in Tumwater. That’s where I met Jesse and not only did he fix the problem but he talked to me about promotions I was eligible for. I walked out with a new I phone 15 and he saved me a ton of money and kindly connected everything for me. And Chase was also very helpful in the process by helping me and helping Jesse who I discovered was fairly new to this Verizon store and was still on a “probation period “. So shout out to the customer service at the Tumwater Verizon...

There was one person helping me and another customer while six other employees sat on their phones. I went in because my phone was defective and ended up needing a new one, and it took two and a half hours. The person helping me gave me three different options that all raised our monthly plan cost by $50-$90. When I told him that was ridiculous and unacceptable he went to a backroom to make a phone call, mind you he made multiple phone calls in front of me, but made sure to not be in front of me for that one. When he returned, magically there was a fourth option that wasn't an option before that didn't raise my rates. Overall, there were a bunch of people doing absolutely nothing while one person went back and forth between two customers, it took way longer than it should have, and they tried to scam me into paying so much more money every single chance they got. Also, the person helping me did not properly clean my screen before putting the screen protector on. So there's stuff stuck underneath it, which isn't a huge deal but along with everything else, I just feel incredibly annoyed and will never be returning...