Party Mania — Local services in Tysons

If I can give this place 0 star it would be what they really deserve. I bought a piñata from this store. 30 mins later, I went back in to return it and the salesperson refused to do so claiming I don't have the receipt, which he did not give me, even after he remembered that he sold it to me 30 mins earlier. He still refused to help at all. The store manager was even worse by refusing to talk to me claiming that he is busy and insisted on not returning the item. After a long dispute, I got a store credit. Both the cashier and the sales manager were unprofessional with lots bad attitude and bad manners which meant the worst customer service. Don't waste your time and money going to this store. If you do, make sure you get a sales receipt, otherwise your in for a...

Excellent customer service. Michelle was very knowledgeable and helpful. She added ribbon to the balloons to match the color scheme, giving the set an extra flair. She tied the balloons low on the weight for easy driving and showed me how to re-tie the knots to adjust the height as desired. Finally she advised on the cold weather, letting me know that the balloons will shrink a bit in the cold but will expand again once inside.

Michelle went above and beyond in terms of care and service. I’m beyond grateful for her help and will definitely come back again!

FYI Party Mania WILL inflate external balloons with helium for a charge (depending on size). Came in handy when I had to order special balloons off Amazon (I tried many other stores in the area...

The store seems to be busting at the seams. There is SO many, MANY items in this store that it’s hard to truly see everything. The isles are jammed packed with stuff that it appears cluttered in so many ways. The selection was vast, and any of your party needs could be met in this store. Their bread and butter appeared to be inflation of balloons which I witnessed several being inflated. My interaction with staff was nonexistent. I wasn’t greeted when I walked into the store nor was I acknowledge as I walked around browsing. If you do visit this store, be prepared to be overwhelmed with the shear volume of stuff you’ll need to go through to find whatever it is that you’re...