The Ivy House — Local services in University Park

Unfortunately I did not have a good experience with this store. I am a 30 year old mom who looks like she’s 16 and unfortunately because I look so young I did not get greeted or served. I went in to pick up my mothers pottery I ordered her for Christmas and multiple people came in after me and were assisted before me. Finally when helped the sales person assisting me seemed bothered and annoyed that I was there to pay and have my items shipped… rolled her eyes a few times. Not once did I get a receipt or told how much I was being charged. A part of my order was still on its way and was told I would get a call when my card was charged and it would be shipped (that’s after my husband had to call and ask) I was never called and my card was charged.

I’ve worked retail and understand things happen. But to judge someone based off of appearance is awful. I wish my experience here was a better one. But I will never...

UPDATE - January 8, 2025 I received a fedex notice that the gift finally arrived at destination. I was so disappointed to find out that while bride and groom received the gift they had no idea who the gift was from because the gift message I wrote was not included. This is incredibly frustrating, as the message was an essential part of the gift, meant to convey my heartfelt congratulations on their special day.

Posted on Dec 22, 2024 I purchased a gift from a wedding registry at Ivy House on December 5, but I have yet to receive any updates regarding tracking or delivery. I attempted to call the listed phone number multiple times, but no one answered. I also sent two emails and received no response. The lack of communication and customer service has been extremely...

The Ivy House has made the registry aspect of wedding planning so enjoyable and seamless. Chelle has gone above and beyond to help me every step of the way, and I am so appreciative. The personalized service and attention to detail over multiple visits to the store is second to none. Not to mention they have great things. Thank you to Chelle, Laura May and the...